Job Description

Must live in AL, DE, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, UT, VA, or WI

The DEA AskMe is responsible for answering associate questions, in a fast-paced environment, regarding procedures and order processes, for the Sr. Order Entry Associate to process the orders accurately and in a timely manner. Other duties within the role include emailing the Corporate Sales Support teams with Order Issue to provide an answer to the DEA associate, processing orders, processing emails in Salesforce for tasks or handoff quality issues and other duties as assigned.

• Responsible for answering questions that associates may have.
• Ability to give clear instructions in a step-by-step manner.
• Ability to utilize all resources to find answers.
• Ability to patiently coach associates where to go to find answers.
• Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner.
• Perform “Ask Me” duties in production, answer procedural questions of associates.
• Detail oriented with a strong emphasis on accuracy.
• Must be able to work 40 hours per week along with overtime as needed.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to attend and successfully complete Leadership Training.
• Demonstrated ability to handle confidential information with discretion.
• Ability to communicate effectively and professionally with other departments as needed.
• Ability to multi-task.
• Affective conflict resolution.
• Other duties as assigned.

Qualifications

Education and Experience:

• High School Diploma or equivalent education preferred
• 1 or more seasons experience in Harry & David Corporate Sales Division.
• Experience with the requirements of a DEA Associate required.
• Detail oriented with a strong emphasis on accuracy.
• Excellent organizational and communication skills (written, verbal and interpersonal) for effective interaction with all levels of company personnel.
• Ability to participate in a team-oriented environment.

Minimum System requirements - needed to accomplish what Harry & David would require doing your job from home.

Network (internet):

• Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)

Hardware (PC):

• Windows 10 operating system or current Apple IOS
• 8 Gigabytes of RAM
• 50GB available space on your Hard Drive

Required:

• Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.

Required: USB headset with microphone

Required: 2 home monitors or screens with a minimum 1024 x 768 resolution.

Required: Mouse/touchpad and keyboard

Required: Smart Cellphone Android or IOS required

Required: Working PC Camera

Preferred Hardware and Internet Service Speeds Specification

to accomplish what Harry & David would require doing your job from home.

Network (internet):

• Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)

Hardware (PC):

• Windows 10 operating system
• 8-16 Gigabytes of RAM
• 50GB available space on your Hard Drive
• 9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)

INDWAH