Job Description

SURGERY CENTER FRONT DESK

With this position, you will be the first person that a patient sees when they arrive for surgery! In this position, you will be verifying patient demographics, explaining the admission process as well as being a calm, smiling face for the patient. You will also be responsible for collecting signatures for consent to treat as well as authorizations for who to call after surgery. Think you are ready for a rewarding position where you can help calm the nerves of a patient waiting for surgery? Then this is the position for you!

Full Time Employment Hours 5:15am - 3:45 pm, off on Wednesdays

Position is based out of our Summit Surgery center located in Sharonville

Meet the patient who arrives for surgery. Explain the admission process, confirms all patient demographic information and surgical procedures to be performed and obtains all required authorizing/consent signatures from the patient or guardian. Collect deductible and/or co-payment amounts as determined by the Insurance Clerk.
Interpersonal Relationships
As a representative of FACILITY, all comments, attitudes, actions, and behaviors have a direct affect on the facility's image and perceptions of quality service. Interaction with patients, family members, physicians, referral sources, affiliating schools, visitors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork congruent with facility standards and guidelines to promote positive relations, and set an example for the staff.
Education and Experience

• High school diploma required.
• Minimum of 1 or more years experience in billing or patient management in a facility, or physician practice setting.

Position Responsibilities

• Explains registration sheet, promissory notes, authorization to bill and other documents in the chart to the patient and get confirmation of their accuracy.
• Obtain patient or guardian signatures where required.
• Collects money from patients as directed by Insurance Clerk.
• Brings any collection difficulties to the facility Business Office Manager, Administrator, or their designee.
• Maintains all medical record and business record forms used and maintained in adequate supply.
• Maintains patient confidentiality standards for both medical and financial information.
• Keeps job related skills current through FACILITY and other training programs.
• Participates in any FACILITY compliance program.
• Participates in loss prevention by protecting company assets and maintaining a safe environment.
• Performs all other duties as assigned.

Service Satisfaction

• Communicates patient information to assure confidentiality and continuity of care.
• Documents all patient information according to established standards of care, policies and procedures.
• Discusses patient information with other health team members in an appropriate environment.
• Documents patient's/significant other's response to teaching interventions.
• Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment.
• Displays a caring and responsive attitude and conducts all activities patient, family and employee rights and expectations.
• Maintains confidentiality of all facility and patient information as required by facility policy.
• Fosters a positive and professional facility environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member.
• Diffuses/resolves conflict by appropriately communicating with those involved.
• Accepts constructive criticism and gives suggestions in a professional manner.
• Considers age specific needs in communication.
• Communicates shift/unit issues to appropriate personnel in a timely manner.

Leadership

• 
  Utilizes time effectively.
• 
  Completes all documentation to ensure the availability of accurate and up to date information in accordance with established standards.
• 
  Adheres to established surgical facility safety requirements and procedures to ensure a safe working environment.
• 
  Demonstrates the competent usage of proper body mechanics in all activities.
• 
  Identifies potentially unsafe conditions, takes action and notifies one-up.
• 
  Completes all employee/patient incident documentation in a thorough and timely manner, as required by facility policy.
• 
  Practices infection control and standard precautions as instructed or trained.
• 
  Demonstrates complete understanding of established emergency procedures for department and surgical facility.

PHYSICAL REQUIREMENTS:
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
DEGREE OF SUPERVISION PROVIDED TO POSITION:
Minimal. Must be self-directed and able to work with minimal direction