The Guinness Partnership is looking for an Anti-Social Behaviour & Legal Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, 12-month fixed term contract basis. We currently operate a hybrid working pattern where you will work 3 days per week in the office and 2 days remotely.
About the role
You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards.
This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating, and taking action against any tenancy fraud.
You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives.
What we’re looking for
We are looking for a highly self-motivated individual with excellent customer service and case management skills.
You will also be able to demonstrate these essential skills:
Excellent customer service delivery, demonstrating effective communication and interpersonal skills.
Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
Strong investigation skills and good understanding of case management.
Experience of working in a climate of legislative and organisational change.
Proven problem-solving and decision-making skills.
Resilient and able to deal with challenging situations and deliver sustainable outcomes.
Good attention to detail.
Excellent oral and written communications.
Good knowledge of Microsoft Office.
Demonstrates the Guinness Behaviours.
Desirable
Proven experience of building relationships with external agencies.
Experience of working in the housing or property sector.
Strong knowledge of regulatory legislation for social housing.
Essential Qualifications
Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
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The Guinness Partnership is proud to be one of the largest affordable housing providers in the country. We own and manage over 70,000 homes and provide housing services for 160,000 residents.
