Job Description
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.
Key Responsibilities:
- Ensure the level 2 technical support for Germany and also other markets as required
- Work closely together with the level 1 technical support and the level 2 warranty expert
- Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos
- Work closely together with the quality department and R&D department in China and Hungary
- Ensure on site support during product launches, fairs and other events where product support is required. Also, secure AS support for insurance rating projects is part of the responsibility
- Perform technical pre approvals
- Support analytics of tickets and troubleshooting to identify quality issues and identify the best resolution methods
- Work closely together with the product marketing team
- Perform on site troubleshooting and fault analysis
- Validate and run verification routines for new software or technical resolutions prior to its release
Qualifications:
- Strong automotive technical background including all required certificates to work on HV systems
- 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
- Minimum Bachelor’s degree in automotive engineering or similar
- Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
- Excellent written and verbal communication skills in German, English and Chinese is a must.
- High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
- Must hold a valid driver license for EU and candidates must be eligible to work in Europe.
Why Join Us?
- Opportunity to work in a dynamic and innovative industry.
- Competitive salary and benefits. Exposure to global automotive trends and strategies.
- A collaborative team environment that fosters professional growth.
