We are looking for a motivated Support Analyst to provide Level 1 application support for KaromiManageArtworks and G4Harmony platforms used for artwork, labeling, packaging, and regulatory content management processes. The role involves monitoring support tickets, assisting end users, resolving basic application issues, and ensuring smooth operation of business workflows.
Key Responsibilities
Provide L1 support for ManageArtworks and G4Harmony users.
Monitor and respond to incidents and service requests within defined SLAs.
Support user onboarding, access provisioning, and role assignments.
Assist users with artwork lifecycle, packaging approval, labeling, and document workflow activities.
Perform initial troubleshooting and escalate complex issues to L2 teams.
Track incidents, service requests, and enhancement requests using ticketing tools.
Support testing activities for system updates and releases.
Maintain support documentation and knowledge articles.
Prepare basic operational and support reports.
Required Skills
B.Pharm, M.Pharm, Biotechnology, Life Sciences, Computer Science, IT, or related degree.
Good communication and analytical skills.
Basic understanding of business applications and workflows.
Familiarity with MS Excel, Word, and PowerPoint.
Willingness to work in an AMS/support environment.
Preferred Skills
Awareness of Artwork Management Systems or Document Management Systems.
Basic understanding of pharmaceutical packaging and labeling processes.
Exposure to ServiceNow, Jira, or similar ticketing tools.
Understanding of GxP or regulated environments.
Key Responsibilities
Provide L1 support for ManageArtworks and G4Harmony users.
Monitor and respond to incidents and service requests within defined SLAs.
Support user onboarding, access provisioning, and role assignments.
Assist users with artwork lifecycle, packaging approval, labeling, and document workflow activities.
Perform initial troubleshooting and escalate complex issues to L2 teams.
Track incidents, service requests, and enhancement requests using ticketing tools.
Support testing activities for system updates and releases.
Maintain support documentation and knowledge articles.
Prepare basic operational and support reports.
Educational Qualification
At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.
Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.
To know more, visit us at www.zensar.com.
