Your Role

You will be the single point of contact for the client in terms of meeting targets and deadlines for the KPIs and SLAs are met according to contract and client expectations and maintaining a high quality of service.

Key Responsibilities / Accountabilities:

• Lead team of artwork and innovation PMs to execute artwork/packaging innovation projects including concept development, feasibility validation, product and packaging R&D, business proposal and approval, project execution, customer sell in and tracking of in-market performance
• Manage and traffic projects between innovation, artwork, asset management and product data orchestration teams to ensure seamless execution.
• Oversee timelines, resources, and deliverables for web updates and campaign launches.
• Act as the main point of contact for task coordination, resolving roadblocks, and communicating project status to all stakeholders.
• Conduct post-launch analysis to identify successes and areas for improvement in the project management process.
• Client management:
  • Fostering deep relationships and ensuring alignment with their project goals
  • Develop strategies to enhance client satisfaction and retention
  • Respond to client requests in non-standard situations, investigating all the possibilities for a solution
• Team Development:
  • Mentor and coach a high-performing client services team
  • Foster a culture of growth, collaboration, accountability within the department, as well as professional development among team members
  • Encourage innovative thinking and solutions across all levels of the team
• Operational Excellence: Ensure smooth day-to-day operations of managing capacity of resources, timelines, and budgets efficiently to deliver high-quality outcomes on time
• Cross-Department Collaboration: Work closely with the department leads, Artwork Management, analytics & data to ensure a unified approach to client service
• Metrics & Reporting: Regularly monitor and report on the success of innovation projects providing insights and recommendations for ongoing improvements
• Financial Management: Oversee budgets, projections, and account performance, ensuring profitability while meeting or exceeding client expectations
• Identify and deliver transformation ideas that will provide growth or productivity opportunities

Escalate issues to director of client services that arise from work stream related activities

In this role you will play a key role in:

• MBA preferred, Bachelor’s degree in marketing, advertising, communications, or related field
• 10+ years of client services experience, within an advertising agency
• 5+ years working in with Consumer Packaged Goods brands
• 5+ years of product innovation and marketing experience
• 8+ years of experience in project management required, with a demonstrated track record of successful delivery of increasingly complex programs. Proven experience in global program management leadership roles is strongly preferred.
• Experience managing direct reports, 5+ years of strong leadership and mentoring abilities, with experience in developing and growing talent
• Strong experience in using the Microsoft Office suite with strong Excel and PowerPoint skills

YOUR PROFILE