Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will curate, develop, and bring to life a distinctive art and cultural narrative across Waldorf Astoria Kuala Lumpur, enhancing the guest journey through immersive, curated, and highly personalized art experiences aligned with the brand’s ultra-luxury positioning. As an Art & Culture Ambassador, – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Art Curation & Storytelling

• Develop and maintain a cohesive art, design, and accessories narrative across all hotel spaces (public areas, suites, restaurants).
• Curate rotating art exhibitions featuring local and international artists.
• Ensure alignment between architecture, interior design, and art storytelling.

Guest Experience & Programming

• Design and deliver immersive art experiences for guests (private tours, artist meet-and-greets, curated journeys).
• Create in-suite art experiences for premium suites (bespoke installations, collector pieces, storytelling cards).
• Elevate arrival rituals and Peacock Alley experience through art.

Events & Activations

• Conceptualize and execute signature art and luxury events (launches, private dinners, exhibitions, collaborations).
• Support C&E, weddings, and VIP events with artistic direction and curation.
• Develop outside catering art concepts to extend WA brand experience beyond the hotel.

Partnerships & Networking

• Build and maintain relationships with:
  • Art galleries
  • Collectors
  • Artists
  • Luxury brands
• Leverage existing UHNW and luxury networks

Brand & Positioning

• Position WA KL as a cultural and artistic hub in Kuala Lumpur.
• Collaborate with Marketing & PR on:
  • Content creation
  • Media storytelling
  • Influencer / KOL engagement

Commercial Contribution

• Support art sales, commissions, and partnerships
• Drive incremental revenue via:
  • Private events
  • Brand collaborations
  • Art-related experiences

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong experience in art curation, gallery management, or cultural programming
• Proven exposure to luxury clientele and UHNW networks
• Background in events, partnerships, and brand collaborations
• Strong aesthetic sense (fashion/modeling exposure is a plus)
• Excellent communication and storytelling skills