Job Description

Position:

ArrowSphere Success Manager UK Market

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market. We are looking for Business Development Manager to join our dynamic sales team in Arrow ECS ( https://www.arrow.com/globalecs/).

As an ArrowSphere Success Manager for the UK market, you will play a pivotal role in helping partners manage their cloud spend and activity through the ArrowSphere platform. This is an operational role focused on delivering exceptional customer experience and providing deep operational understanding of the ArrowSphere platform. You will support Partner Development Managers (PDMs) in managing their partners and ensuring seamless delivery of services.

Key Responsibilities:
• Provide exceptional customer experience to partners using the ArrowSphere
platform.
• Assist partners in managing their cloud spend on the ArrowSphere platform.
• Collaborate with internal teams to ensure seamless delivery of services
• Demonstrate a deep understanding of the ArrowSphere platform and its
functionalities.
• Support Partner Development Managers (PDMs) in managing the
ArrowSphere platform partners and delivering services.
• Provide training and support to partners to enhance their knowledge of the
ArrowSphere platform.
• Offering an investigative approach to all customer enquiries, ensuring
customer satisfaction and resolution is provided

Cultural Values:
• Creativity: Innovate and think outside the box to provide unique solutions.
• Loyalty: Build and maintain strong, loyal relationships with partners.
• Ownership: Take responsibility for your work and drive initiatives to
completion.
• Unity: Collaborate effectively with team members to achieve common
goals.
• Dedication: Show commitment and dedication to your role and the success
of the team.

Essential Experience:
• Proven track record in customer service and relationship management
within the IT industry.
• In-depth knowledge of cloud solutions and services, including IaaS, PaaS,
and SaaS.
• Experience in managing and optimizing cloud spend for partners.
• Strong operational understanding of cloud platforms and tools.

• English advanced level required

Preferred Experience:
• Experience working with major cloud vendors such as Microsoft or AWS.
• Understanding of industry trends and the competitive landscape in the cloud
computing market.

Qualifications:
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

What We Offer:
• Competitive compensation
• Supportive work environment with flat structures.
• Professional and personal development opportunities.

Equal Opportunity:
Arrow is an equal opportunity employer committed to a diverse and inclusive
workplace

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support