Entain

ARM VIP Team Leader - Fixed Term Maternity Leave

Entain  •  Montevideo, UY (Onsite)  •  4 hours ago
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Job Description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

Our UY office is hiring a Fixed Term VIP Team Leader to join their ARM VIP team. This role would be suited to someone with a strong customer service and commercial focus background looking for a new challenge covering a mternal leave term.

As a VIP Team Leader you will be responsible for overseeing the day-to-day management and performance of the VIP Executives Management team for Brazilian Market, ensuring high-value players receive an exceptional and personalized service.

The role focuses on leading the team to maximize player satisfaction, retention, and overall value, while implementing strategies to protect business revenue coming from VIP players. The VIP Team Leader is a pivotal link between senior management and the VIP team, aligning VIP initiatives with the company’s overall business strategy.

Please note this role requires the successful candidate to be professionally fluent in Portuguese (BR) Spanish and English, due to the nature of this role.

This role is also based fully in Uruguay.

Qualifications

  • VIP Account Management: 3–5 years’ experience managing high-value VIPs in online gaming or a similar customer-focused industry (Desirable).
  • Team Leadership: Proven ability to lead and motivate high-performing teams in a target-driven environment.
  • Data-Driven Decision Making: Strong analytical skills with experience using data to drive strategy and optimize VIP programs.
  • CRM & Segmentation Expertise: Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs (Desirable).
  • Industry Knowledge: In-depth understanding of the online gaming sector, including player behavior, regulations, and market trends.
  • Strong Communication: Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
  • Commercial profile: Identify opportunities to bring business results and mindset to the team.
  • Track inbound and outbound contacts and ensure excellent quality levels for our dedicated VIP customer service team.
  • Fluent or native Portuguese, written and spoken (C2)
  • Advance English, written and spoken (C1)
  • IA driven Knowledge + Procecess Automatization

Additional Information

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Entain

About Entain

Welcome to Entain.

Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.

Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.

But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.

It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.

We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.

If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.

At Entain, it’s your game. We’re ready to play – are you?

Industry
Arts & Entertainment
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
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