Job Description

Arlo Europe, part of Verisure, is seeking a highly organised and commercially driven eCommerce Sales Operations Analyst (incl. Amazon) to support and optimise Arlo’s eCommerce business across Europe. This role will play a critical part in driving sales performance, ensuring operational excellence, and supporting the execution of growth strategies across Amazon marketplaces.

The role will be expected to impact quickly and develop as the business grows. It is an exciting opportunity for a motivated, highly energized and dynamic leader to make an impact from very early on.

The company’s success depends on its people and it invests in them every day. Working with Arlo-Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

Strategic context and Value proposition

Verisure is the leading provider of monitored security solutions in Europe. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business, in particular, the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail. Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.

Today, Verisure does not focus on e-commerce and retail channels. Instead, we drive our core go to market channels: direct field sales, alliances and telesales. The acquisition of Arlo Europe now gives us a strong leadership position in these two emerging and important channels for our business. This transaction has strategic importance. Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities.

Arlo Europe is a division that is the leader on the Smart Home Market in Europe We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it’s keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what’s going on when they are away.

Arlo Europe is present in 49+ Countries and its expansion is continuing rapidly.

Responsibilities

The ideal candidate is analytical, proactive, detail-oriented, and confident working directly with Amazon counterparts as well as cross-functional internal teams including Sales, Supply Chain, Marketing, and Operations.

Key tasks:

• Monitor and manage Amazon Buy Box performance, quickly identifying losses and driving corrective actions to minimise revenue impact
• Track inventory and stock levels across Amazon marketplaces, proactively escalating supply risks and helping prevent out-of-stock situations or lost sales opportunities
• Partner closely with Key Account Managers to ensure visibility of operational risks, inventory gaps, and commercial opportunities
• Coordinate directly with Amazon operational teams to troubleshoot and resolve listing, inventory, fulfilment, or account-related issues
• Support new product launches across Europe, including product setup, listing creation, content validation, and availability readiness
• Maintain and optimise Amazon product detail pages, ensuring high-quality content, accurate variations, keyword optimisation, and compliance with policies
• Analyse sales performance, pricing trends, traffic, conversion rates, and operational KPIs to identify growth opportunities and performance improvements
• Execute and monitor promotions, deals, pricing updates, and campaign activities in line with the wider commercial strategy
• Act as a key bridge between internal teams including Sales, Supply Chain, Marketing, and Amazon to ensure smooth operational execution and alignment
• Support reporting and performance tracking for Amazon Europe business reviews and internal stakeholder updates

What Success Looks Like

• Improved Buy Box ownership and reduced operational disruptions
• Strong in-stock performance and reduced lost sales due to inventory issues
• Smooth and successful new product launches
• High-quality and optimised product listings across marketplaces
• Strong collaboration between external sales channels and internal teams to support commercial growth

Location

Permanent hire will be based in Madrid, Spain (El Barrial Pozuelo office) – Hybrid Model.

Reports and organization structure

Direct reporting line into the Head of Amazon, Arlo Europe.

Candidate profile

Experience and Qualifications

Competencies

• Excellent analytical skills with the ability to interpret sales and operational data
• Ideally 2 years of experience as a data analyst in a business environment
• Strong communication and stakeholder management skills, with confidence engaging directly with Amazon counterparts
• Experience working with Amazon Vendor Central (optional but a benefit)
• Understanding of eCommerce operations, listings, fulfilment processes, and Buy Box dynamics
• Highly organised with strong attention to detail and ability to manage multiple priorities simultaneously
• Proactive mindset with a problem-solving approach
• Experience with Excel and reporting tools; familiarity with Amazon analytics tools is a plus
• Previous experience in eCommerce, marketplace operations, or Amazon account support preferred
• Fluent English required; additional European languages are a plus

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

The Company

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 5.1 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 28,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

Over 35 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.