Job Description

As a Case Manager II at a permanent supportive housing, your role will involve providing comprehensive support services to individuals and families experiencing homelessness. You will be responsible for assessing participants' needs, developing individualized service plans, and connecting them with appropriate resources to help them regain stability and move towards permanent housing. Your primary objective will be to empower clients to overcome barriers and achieve self-sufficiency.

Duties and Responsibilities:

• Client Assessment: Conduct comprehensive assessments of individuals experiencing homelessness to identify their needs, strengths, and goals.
• Case Planning: Develop individualized case plans in collaboration with clients, addressing their immediate and long-term needs, such as housing, employment, healthcare, and social support.
• Referrals and Resources: Connect clients with appropriate resources and services, such as housing programs, mental health services, substance abuse treatment, job training, and legal assistance.
• Advocacy: Advocate for clients' rights and needs within the shelter and in the community, including liaising with social service agencies, government entities, and community organizations.
• Crisis Intervention: Provide immediate support and intervention during crisis situations, such as mental health crises, substance abuse relapses, domestic violence incidents, or medical emergencies.
• Case Monitoring and Documentation: Regularly monitor clients' progress, document interactions, and maintain accurate and confidential case records. Update case plans as necessary based on clients' changing needs.
• Supportive Counseling: Offer emotional support, guidance, and counseling to clients, helping them develop coping skills, problem-solving abilities, and positive relationships.
• Life Skills Training: Facilitate workshops and group sessions on life skills, including budgeting, job readiness, communication skills, and conflict resolution.
• Collaboration: Collaborate with other case managers, shelter staff, and external service providers to ensure coordinated and holistic care for clients.
• Program Evaluation: Assist in evaluating the effectiveness of the shelter's programs and services, providing feedback and recommendations for improvement.
• Professional Development: Stay updated on best practices in case management, homelessness, and related fields through ongoing training and professional development opportunities.

Requirements

Minimum Requirements and Experience:

• Experience: While prior experience in a case management role is not always required for an entry-level position, any experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous. Demonstrating commitment to social justice and desire to support those experiencing homelessness is valuable.
• Knowledge: Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial. Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable. Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.
• Skills: Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders. Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines. Empathy and compassion to provide support and assistance to individuals experiencing homelessness. Problem-solving skills to identify client needs, navigate resources, and address barriers. Cultural sensitivity and the ability to work with individuals from diverse backgrounds.
• Education: Bachelor's Degree in related field or a minimum of 4 years direct experience in case management.

Preferred Qualifications:

• Can demonstrate a commitment to professional development and enhance candidacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for homeless population.
• Electronic data collection, input, and information maintenance.
• Excellent communication and interpersonal skills; proven ability to collaborate with other agencies.
• Understanding of the issues faced by disenfranchised populations.
• Availability to work occasional evenings and weekends.
• Clinical supervision toward licensure is available for those on a BBS licensure track if selected.
• Must be computer literate
• Must have excellent verbal communication skills
• Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.
• Clinical supervision toward licensure is available for those on a BBS licensure track if selected.
• Designing, planning, and implementing program services, with an emphasis on building accountability for program participants as they strive to move forward in their lives.
• Ensure the health and safety of program participants’ and thorough management of the physical plant; this includes safety, hygiene, appearance, and overall aesthetic of the facility.
• Prepared to respond to emergencies with clear thinking and swift action.
• Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.
• Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.
• Bachelors degree in social services, psychology or a related field.

Physical & Additional Requirements:

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• Ability to work effectively in an open office environment surrounded by moderate noise and distractions.
• Frequently required to sit; occasionally walk and stand; travel from the building to other sites.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
• The employee must be able to meet deadlines with time constraints.
• May be asked to occasionally work irregular or extended hours while performing job duties.
• Valid California’s Driver’s License (if duties require).
• Able to meet required state, federal, local and BVHP standards.
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.
• At least two COVID-19 vaccinations (preferred).

EEO STATEMENT:

Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.