As the Store Experience Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.
Store Experience Manager로서, 귀하는 개별 매장의 전반적인 성과를 책임지게 되며, 주요 초점은 매출과 수익성을 이끄는 훌륭한 고객 경험을 제공하는 것입니다. 귀하의 리더십은 헌신적인 팀을 이끌어 매장 운영을 효율적으로 관리하는 데 중요한 역할을 합니다. 직접적인 상호작용과 배후 지원을 우선시하며, 모든 고객이 소중하게 느끼고 매장의 모든 요소가 성공에 기여하는 환경을 조성하게 될 것입니다. 궁극적으로 이는 수익을 극대화하는 데 기여합니다.
• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the store sales performance
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Creating a great place to work
• 스타일링 조언, 제품 지식, 매장 경험을 통해 고객에게 높은 수준의 서비스를 제공
• 판매 정보를 분석하고 매장의 판매 성과에 책임을 지기
• Manager, Visual Merchandiser, Sales Advisor 팀을 이끌고 동기부여하여 우수한 서비스 기준을 달성
• 채용을 주도하고 신규 직원들의 입사 교육 및 훈련이 잘 진행되도록 보장
• 미래의 인재를 발굴하고 그들의 성장 지원을 위한 개발 계획 수립
• 매장 운영을 감독
• 근무하기 좋은 환경 만들기
ARKET의 팀원은 다음의 혜택을 받고 있습니다.
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
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