Job Description

Area Train Presentation Manager

Application Deadline: 1 September 2026

Department: Fleet

Employment Type: Permanent - Full Time

Location: Northampton

Reporting To: Phil Goddard

Compensation: £49,240 / year

Key Responsibilities

• Lead and manage train presentation and cleaning teams across multiple locations, ensuring high standards of cleanliness, safety and customer experience are consistently achieved
• Drive operational excellence by monitoring performance, analysing customer feedback and service quality results, and implementing continuous improvement initiatives
• Build effective stakeholder relationships with Fleet Depot Managers and operational colleagues to maintain consistent train presentation standards across the network
• Manage people and resources, including workforce planning, recruitment, training, performance management and employee engagement activities
• Promote a strong safety culture by ensuring compliance with all health, safety and company standards, while supporting positive industrial and employee relations
• Support business continuity and efficiency through budget management, contingency planning, incident response and deputising for the Train Presentation Manager as required

Skills, Knowledge and Expertise

• Proven leadership capability with experience motivating, supporting and developing operational teams in a multi‑site environment
• Strong understanding of cleaning operations, including safe and efficient delivery of cleaning processes in line with specifications, standards and industry regulations
• Comprehensive knowledge of Health & Safety legislation, PPE requirements and site safety protocols
• Operational planning expertise, with the ability to produce effective cleaning plans, staff rosters and resource allocations to meet train schedules and business needs.
• Excellent communication skills, with the ability to deliver briefings, conduct 1:1s, and maintain clear, consistent communication across teams and departments
• Experience managing performance and compliance
• Strong organisational and administrative capability, including control of annual leave, absence management, disciplinary processes and training records
• Ability to work flexibly, including mixed day and night shifts, to support a 24/7 operational railway

• Level 4 Passenger Transport Operations Manager apprenticeship
  and / OR equivalent HND level of education
• Industrial relations management, including effective liaison with recognised staff representatives and participation in formal consultation processes

Benefits

• A defined benefit pension from day 1 – one of the best in the UK.
• Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.