Job Description

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and

create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

• Evaluate customer potential and conduct MR Sales Planning

• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts

• Ensure regular updates of all activities in Salesforce.

• Review customer performance with Sales Manager and define appropriate actions.

• Where appropriate for their market serve as specialists for a segmented vertical

• Prepare and conduct visits, report and follow-up on visits.

• Conclude contracts for MR customers (proposal, negotiation, closing)

• Record commitments (tender tracking/commercial)

• Drive CU business for foreign MRs and adhere to Push-Pull process.

• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

• Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.

• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.

• Provide clear info to Sales Coordination regarding handover to Customer Services
  
  Mandatory Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume)

• Explain what is supply air , return air , set temperature and power off in reefer containers. What is humidity which cargo need humidity setting and why?

• If container malfunction reported by consignee at destination, how will you handle the situation?

• How will you handle equipment imbalance for India. How will you grow reefer business in India. Pls explain strategy approach for both export and Import.

Competencies and Values

Hapag-LloydValuesBehaviors

• Care,Move,Deliver

• Positiveattitude,candoattitude

• Proactive

• Energeticandgoodteam spirit

• Enthusiastic

• Apprenticeship in Shipping or Bachelor’s degree.

• 5 years of experience in the maritime industry or equivalent combination of education and experience

• Experience in Sales and/or Customer Service functions

• Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with other