Job Description

Responsible for revenue generation in multiple Merchandise venue locations, overseeing stock inventory, leading and overseeing the training of Team Members, ensuring Guest Service standards are met, and maintaining the operational readiness of indoor and outdoor Merchandise locations.

JOB RESPONSIBILITIES:

• Oversee the daily operation of Merchandise locations including facets of service, merchandise presentation, and monitoring of inventory levels. Oversee the receiving of merchandise deliveries, stockroom maintenance, and stocking of the sales floor. Implement inventory controls to manage retail shrinkage. Ensure the accurate completion of the inventory process.
• Ensure the safety of Guests and Team Members working within the Merchandise department by reviewing and revising safety practices and procedures and responding to potentially unsafe conditions. Coach and use feedback forms to document and maintain safe Team Member actions in accordance with UDX policy.
• Responsible for developing, coaching and training Merchandise Leads and Team Members. Manages labor budgets for assigned venues. Create venue schedules for Assistant Manager approval. Monitor, track and record overtime and training projections and results. Mitigate overtime by adjusting staffing according to daily attendance projections. Analyze and respond to various reports including but not limited to Guest comments and incident reports.
• Focus on Guest and Team Member satisfaction. Ensures that each Team Member is meeting UDX service standards and assisting Guests while maintaining an efficient, safe and pleasant environment. Ensure that Team Member Satisfaction (TSAT) and Guest Service (GSAT) initiatives and programs are followed to keep the workplace fun while increasing overall job satisfaction and efficiency.
• Maintain positive relationships and partners with other departments to ensure that departmental goals are being met while maintaining company standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure assigned venues are “Show Ready” for Guests at all times and in back-of-house areas for Team Members. Assists with projects, initiatives and sustainment efforts as directed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

ADDITIONAL INFORMATION:

• At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.
• Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High School Diploma or GED required.

EXPERIENCE:

• 1+ years of leadership experience required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

Universal Kids Resort. Here you can.

Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.