Job Description

Summary

The Area Supervisor leads day-to-day execution and people performance for Merchandisers within an assigned geography. Reporting to the Territory Manager, this role owns local planning, training, and communication to ensure consistent, high-quality field execution aligned with territory strategy.

The Area Supervisor serves as the primary coach, trainer, and first point of escalation for field execution, performance, and compliance. This role plays a critical part in developing talent, supporting large-scale initiatives, and ensuring operational readiness across their assigned geography. The Area Supervisor acts as the time and attendance supervisor for their direct reports, managing payroll and time off requests.

Essential Duties & Responsibilities

• Directly supervise, coach, and develop a team of Merchandisers to meet service, quality, and performance expectations.
• Manage timecard approvals, time off requests, and submission of payroll for their assigned team of merchandisers.
• Serve as the primary trainer for new hires and ongoing development, ensuring consistent delivery of company programs, standards, and best practices.
• Execute performance management activities including feedback, coaching plans, development plans, and corrective action, in partnership with the Territory Manager.
• Support succession planning and talent readiness within the assigned geography.
• Plan and manage daily and weekly work assignments, routing, and store coverage to ensure efficient execution aligned with territory goals.
• Lead execution of retail programs, resets, special projects, and new initiatives, ensuring accuracy, timeliness, and compliance.
• Monitor service levels, audit results, and field performance metrics; identify trends and recommend improvement actions.
• Escalate risks, coverage gaps, or execution challenges proactively to the Territory Manager
• Own onboarding and training execution for Merchandisers, including training plans and documentation.
• Ensure Merchandisers are fully trained, compliant, and prepared to execute current and upcoming initiatives.
• Reinforce safety standards, company policies, and client requirements in the field.
• Maintain consistent, clear communication with Merchandisers regarding expectations, priorities, and performance.
• Act as a key communication link between the field team and the Territory Manager, ensuring alignment and timely information flow.
• Partner professionally with store personnel and internal stakeholders to support successful execution.
• Represent the company positively while maintaining confidentiality with clients, retailers, and internal teams.

Knowledge, Skills, and Abilities

• Strong people leadership and coaching skills.
• Excellent planning, organization, and follow-through.
• Clear and effective verbal and written communication.
• Ability to analyze performance data and translate insights into action.
• Adaptable, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Comfortable working independently with remote teams.
• Proficient in Microsoft Office and field reporting tools.
• Ability to travel within assigned geography travel up to approximately 50%.

Experience and Credentials

• High School Diploma or GED required; Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in retail, merchandising, or field operations.
• Prior experience leading, training, or coaching field teams strongly preferred.
• Knowledge of Consumer Packaged Goods (CPG) industry a plus.
• Must have reliable transportation.
• Must possess a valid state driver’s license with proof of current automobile insurance coverage, unless utilizing other means of transportation