Job Description

The Area Operations Supervisor oversees the daily operations of cleaning and day porter teams across assigned areas. This role ensures that all facilities, including high-traffic and high-visibility areas, restrooms, offices, lobbies, and exterior spaces, are maintained to the highest standards of cleanliness, safety, and presentation. The supervisor also monitors team performance, coordinates schedules, and supports special assignments as requested by management.

KEY RESPONSABILITIES:

Team Leadership & Supervision

• Supervise, train, and coach Cleaners and Day Porters across multiple areas.
• Monitor team performance and provide feedback to ensure high-quality cleaning standards.
• Schedule staff to ensure coverage for day and night operations and high-traffic areas.
• Assign and prioritize daily cleaning tasks, touch-ups, and special projects.
• Conduct regular team meetings and communicate company policies and procedures.

Operations & Facility Oversight

• Inspect all areas under supervision, including offices, restrooms, lobbies, elevators, hallways, plazas, sidewalks, and exterior spaces.
• Ensure proper use and maintenance of cleaning equipment and supplies.
• Verify that trash and recycling removal, restroom stocking, and touch-up cleaning are completed accurately and timely.
• Address and document maintenance issues, safety hazards, and any facility damage.
• Monitor compliance with safety and hygiene standards.

Quality Control & Reporting

• Conduct routine inspections and spot-checks to ensure cleaning standards are met.
• Report operational issues, incidents, and maintenance needs to management.
• Track inventory of cleaning materials and submit requests for supplies as needed.
• Maintain accurate records of team schedules, completed tasks, and training documentation.

KEY QUALIFICATIONS

• Driver License required
• Minimum 2–3 years of experience supervising cleaning, janitorial, or day porter teams.
• Proven experience in facilities management or operations supervision preferred.
• Knowledge of cleaning chemicals, supplies, equipment, and safety protocols.
• Skills & Abilities:
• Strong leadership, organizational, and team management skills.
• Ability to prioritize tasks and manage multiple areas simultaneously.
• Excellent communication and interpersonal skills. Ability to perform routine inspections and ensure compliance with company standards.
• Professional appearance and strong work ethic.

TRAVEL

• This position requires driving to clients' buildings and supporting the operational staff in training, inventory, and proper leadership.

PHYSICAL DEMANDS

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend English and Spanish, be able to lift approximately 50 pounds, and have a neat and professional appearance. Most of the workday is spent sitting, walking, standing or bending.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.