Job Description

The Construction Machinery Department in Italy is looking for a Service Area Manager to provide technical support to the Italian dealer network, reporting directly to the Service Manager.

The successful candidate will play a key role in strengthening dealer performance, supporting after-sales activities, and contributing to the continuous improvement of Kubota’s Construction Machinery products and services.

Key Responsibilities

• Promote and support the implementation of Kubota’s after-sales service strategies across the dealer network.
• Provide technical assistance and guidance to Italian dealers and their service teams on the Construction Machinery product range.
• Act as the primary interface between dealers and Kubota factories for technical matters and escalations.
• Visit assigned dealers regularly to assess service performance, share technical expertise, and provide on-site support when required.
• Support dealers in diagnosing and resolving complex technical issues, both remotely and in the field.
• Collect, analyze, and report product quality and reliability issues, preparing statistics and technical reports for internal stakeholders and factories.
• Monitor service activities and contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.
• Collaborate closely with other members of the Service Department, sharing knowledge, best practices, and field experience.
• Deliver technical training sessions and support the development of dealer service staff competencies when needed.

Requirements

• Technical background in Mechanical, Electrical, Hydraulic, or Construction Equipment Engineering.
• Strong knowledge and hands-on experience with electrical and hydraulic systems; experience with earthmoving or construction machinery is highly preferred.
• Previous experience in a similar after-sales, technical support, or service management role.
• Proven experience in dealer support and dealer network management.
• Fluent in Italian and English, both written and spoken.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong communication, problem-solving, and decision-making skills.
• Team-oriented mindset with the ability to collaborate effectively across departments.
• Ability and willingness to share technical knowledge; previous training delivery experience would be considered an asset.
• Availability to travel frequently within Italy and occasionally across Europe, including extended travel periods when required.

What We Are Looking For

We are seeking a proactive, customer-focused professional with a strong technical background and a passion for supporting dealer networks and driving service excellence. The ideal candidate combines technical expertise with excellent interpersonal skills and thrives in a dynamic international environment.