Job Description

Area Sales Manager | Hotel Zoso / Palm Mountain Resort
Let’s start off with the most important part-what’s in it for you:
The Perks
Eligibility of perks is dependent upon job status
• Salary Range: $85,000- $90,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks
• Through proactive sales efforts this position is responsible for meeting and exceeding sales goals of assigned market segments.
• Develops and executes strategic sales plans and initiatives aligned with overall business objectives and revenue goals for assigned properties and market segments.
• This role will work closely with property General Managers and leadership teams and will require outbound efforts to draw in new clients for Hotel Zoso and Palm Mountain Resort.
• This position will focus on achieving revenue goals through a sales plan and strategy, client development, managing key relationships, networking, and identifying new target markets.
• Analyzes market trends, booking pace, historical performance, and competitive intelligence to identify opportunities and adjust strategies to improve revenue performance.
• Exercises independent judgment in evaluating sales opportunities, negotiating business, and recommending pricing, concessions, and mix-of-business decisions that support profitability.
• Maintain accurate and timely records of activities and relevant client contact information within the Sales & Events database.
• Reports weekly achievements against goals for prospecting, inquiries, activities, and industry events. Ability to adjust goals and achieve results based on market conditions.
• Solicit and secure new business for assigned market segments by making outside sales calls.
• Participate in trade shows, promotional events, and industry events.
• Conduct site inspections and client presentations.
• Responds to inbound RFP’s (requests for proposals) within 24 hours.
• Knowledgeable with client negotiations, closing tactics, and contractual language.
• Differentiate from the competition and bring value to potential customers.
• Implement sales plans based on demand segments to maximize market share.
• Creates a seamless experience for the client from sales through event or stay execution and handoff to operations teams.

Essential Duties & Responsibilities:
• Achieves assigned goals and objectives.
• Maximize efficiencies for time management and productivity.
• Responsible for forecasting revenue of assigned segments and contributing to budget planning and reporting.
• Supports preparation of forecasts, reports, and tracking tools related to revenue performance and booking pace.
• Develops and maintains favorable working relationships and open communication with all departments.
• Establishes and maintains positive, professional relationships with clients.
• Collaborates with operations, marketing, and other departments to ensure alignment and successful execution of business.
• Complies with accounting standards (deposits, direct billing, and pre-payment).
• Confirms accurate revenue posting and client billing.
• Develop a full working knowledge of all applicable standards, policies and procedures.
• Attends required meetings.
• Achieves client sentiment goals.
• Must adhere to Columbia Hospitality Policies and Procedures.
Additional job functions may be assigned based on the property’s business needs as determined by the General Manager and Seattle Support Center Leadership.

The Nitty Gritty
• Minimum of 5 years of hospitality sales experience within the group travel segment.
• Valid Driver's License; ability to commute to properties.
• Possess extensive knowledge and expertise in sales and/or event management with strong sales and negotiation skills.
• Attention to detail with the ability to accurately read/write business correspondence effectively.
• Ability to think creatively and develop innovative solutions or approaches.
• Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, and delivery of results.
• Strong interpersonal influence skills, including relationship-building, collaboration, and communication.
• Demonstrates a strong grasp of mathematical operations. Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals. Ability to compute discounts, interest, commissions, proportions, and percentages.
• Analytical mindset with the ability to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making.
• Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel. Knowledge of hospitality sales platforms a plus.
• Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments.
• Has strong business acumen and the ability to read and interpret a profit & loss statement.
• Ability to effectively present information to senior management and clients in a clear and concise manner.
• Ability to travel (including air or car, hotel overnight stays, and client entertainment.)

Where you’ll work:
Hotel Zoso provides the perfect combination of location, relaxation, and inspiration. Easy airport access, The Spa, weekend pool parties, and California-inspired cuisine at The Kitchen are just a few of the amenities offered onsite. Hotel Zoso is ideally located in the epicenter of Palm Springs, where guests can explore restaurants, shops, galleries, and live entertainment.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.