Job Description

The Area Manager ensures that TFG stores operate efficiently and effectively, ensuring the standardisation in processes and that their operations comply with the company’s policies and procedures.

Store Operating Model Activation:

• Emphasis on collecting outputs from the "Commercial Guide" during store visits to enable the identification of outliers and root problems.
• Comprehensive understanding and identification of current and potential pain points of the stores.

Commercial Strategy:

• Identify and define business plans and strategic initiatives to improve store performance (drive sales).
• Understand and interpret the most relevant KPIs and navigate through dashboards. Execute commercial policies and analyse operational, commercial KPIs of stores.
• Accountable for workforce planning strategies to ensure optimal staffing levels at stores.
• Collaborate with Area Process Managers to streamline and optimise business processes.
• Stay abreast of industry trends, customer preferences, and emerging market dynamics; use competitor insights to enhance store strategies.
• Have a deep understanding of the customer and what they value, and be able to identify improvements in the customer experience, including digital experience.
• Perform store visits to ensure correct commercial performance, define concrete action plans that can be broken down into actionable steps to be followed and tracked.

Coaching and Talent Development:

• Coach and mentor Store Managers to enhance store performance.
• Develop a comprehensive vision for all teams under their leadership to guide talent management decisions and ensure training needs through dedicated training and career path follow-up.
• Foster cultural alignment by promoting unity within the group by developing initiatives that encourage communication, sharing of best practices, and joint commercial strategies

• A business or retail related degree will be advantageous.
• Minimum 8 years retail experience with a minimum of 3 years senior store leadership experience.
• 2 years Area Manager experience (advantageous)
• Valid drivers’ license

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?