Your Main KPIs

Turnover by Channel (eur)

Client Experience Barometer (NPS)

Audit score (/100)

Appointment efficiency through clienteling (% of business)

Your Main Skills

Analytical and commercially driven

Teamoriented and ability to collaborate on 360 projects

Leadership/Management aptitudes and ability to embark teams

Well organized and master time management

Ability to travel extensively (60%)

KEY RESPONSIBILITIES

BusinessPerformanceand Project Management

• OmnichannelMonitorthearea turnoverby distribution channelandkeeptrackof yourbudget, including selling costs and travel & entertainment (T&E) expenses.

• OmnichannelAct as a consultant, the boutique voice, during360degrees projectin order toproviderightlevel of understanding to office teams.

• OmnichannelDevelop and deliver contentduring Retail and Wholesale seminars in collaboration withCommercialPerformance team.

• RetailAssistin coaching Boutique Managementon retail performance metrics and the "retail equation" tooptimizesales and profitability.

• RetailPromote andaccompanytheimplementation of new commercial projectsand initiatives, such as new commission schemes, "match to traffic" strategies, and boutique excellence programs.

• RetailBuildand implement,together with Boutique Management and office teams,yearlyboutiqueaction plans, ensuring alignment with Maison strategy,regional KPIsand localized priorities

• EcomWork together with Europe and office teams to ensure qualitative digital environment(localized qualitative check cartier.com, implementation of mini website with partners)

Business Development and Client Experience

• OmnichannelBuild the present and future of yourbusiness areaby always looking for newPOS, Real Estate or Client development opportunitiesand by co-creating impactfuland convincing business plans.

• Retail/WholesaleIdentifyareas for improvement,propose and implement corrective actions throughtheperformancemonitoring across allPoSand boutiques.

• Retail/WholesaleSponsorclient engagementand High-Endinitiativesbyensuring effective collaboration between corresponding dedicateddepartmentin office, Boutique Management or Partners and Client Advisors.

• Retail/WholesaleAssist in overseeing and analyzing the Client Satisfaction Barometerto ensurehigh levelsof client service and satisfaction.

• WholesaleBuildand implementstrong quarterly action planswith partners andvisit regularlyPOS to provide support, get businessinsightsand show intense carefrom the Maison

• EcomPromote Client Relation Centeractivitiesin Boutiqueand ensure smooth communicationin order toprovidetop client experience at every touchpoint.

TeamDevelopment(Retail)

• Define and roll out strong and upskilling developmentplanamongboutique teams

• Recruitboutique profilesand help to identify high-caliber talentalongsidewithHR department.

• Assistin providing on-site support and coaching to Boutique Managers, contributing to their professional growth and leadership capabilities.

• Deliver strong understanding and planregardingyour teams in boutique duringCareer Committeesto ensure successfulcareer management and talent retention.

• Optimize, together with Operations team, boutiquestructureand efficiency

Boutique Operations & Standards(Retail)

• Maintain a regular in-store presencethrough frequent visits to boutiques andPoSwithin the area

• Monitor and support impeccablevisualmerchandising implementation, optimalstock levelsfor all product categories, and adherence to grooming standards.

• Verify that all necessary tools and resources are in place to optimizeboutique operations and maximize client-facing time

• Build adequate momentsaimingtoidentifyopportunities for improving client satisfaction

• Support the oversight and resolution of client service casesto ensure prompt and effective resolution.

• Provide on-site supportfor brand activities and projects, including events, pop-ins, exhibitions, and boutique relocation/renovation initiatives.

PROFILE

• CommercialExperience in commercial roles, with a foundational understanding ofluxuryretail environments or a strong interest in boutique operations.

• OrganizationProjectcoordination skills, with the ability to support initiatives and manage tasks effectively.

• TeamGood communicationand interpersonal skills, capable of articulating ideas clearly and engaging positively with team members and stakeholders.

• Collaboration:The ability to work collaboratively and effectively within a team, contributing positively to sharedobjectives

• Performance:Analytical skills, with an aptitude for interpreting data and contributing to actionable insights.

• CuriosityKeen interest in market dynamics, consumer behavior, and competitive landscapes, with a strong willingness to learn and analyze trends.

• LanguagesFluency in English is essential, andproficiencyinadditionallanguages relevant to the region will be considered a significant advantage.

• Leadership Self-motivated, positive attitude, anda strong teamplayer mentality.

• Growth MindsetHigh learning agility, with a continuous desire to adapt, grow, and take on new challenges in a dynamic environment.