This role can be located in any field office across Area East.

Act as the primary day-to-day liaison between Field Operations (Area Level) and the Business Service Center (BSC) as it relates to Billing, Accounts Receivable, Accounts Payable, Cash Application and Payroll activities and issues.

• Act as the primary liaison between Field Operations and BSC Finance Managers to coordinate daily activities and resolve issues related to billing, accounts receivable, accounts payable, cash application, and payroll.

• Establish and maintain a closed-loop communication process that ensures alignment between internal stakeholders and the customer.

• Initiate and manage billing activities across all business lines, including creating and modifying invoices to support and supplement BSC billing operations.

• Facilitate working sessions between billers and Field Operations (New Installation and Modernization) to address process gaps, resolve issues, and improve workflow efficiency.

• Coordinate and participate in regular collection meetings with BSC to monitor outstanding balances and drive resolution of accounts receivable issues.

• Monitor accounts payable vendor holds and partner with Field Operations to ensure timely workflow completion and issue resolution.

• Collaborate with the BSC Payroll team to manage and resolve IUEC-related payroll escalations.

• Oversee cross-functional collaboration to ensure timely identification and resolution of financial process issues impacting billing, AR/AP, cash application, and payroll.

• Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction within financial operations workflows.

• Prepare and deliver monthly KPI reports and performance updates to Area AFC, SVP, and BSC leadership.

What you bring
Problem solving skills
Analytical skills
Excellent Communication Skills Excellent EXCEL and Power Point skills
– Billing/Collection knowledge
High Level Payroll knowledge
Prefer Schindler/industry experience

Preferred
• 3+ years of support for middle management or departmental administrative functions.
• 5+ years in an administrative assistant role or similar.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.