Job Description

The Area Operations Manager – Janitorial Services is responsible for managing daily janitorial operations across multiple buildings within a designated territory. This role ensures that UG2 service standards are consistently met or exceeded, overseeing staff performance, training, quality assurance, and client satisfaction.

Key Responsibilities

• Team Leadership & Supervision
• Oversee janitorial teams across multiple client sites.
• Schedule, train, and manage custodial staff, including supervisors and frontline workers.
• Monitor attendance, productivity, and adherence to safety protocols.
• Operations Management
• Conduct routine inspections to ensure cleanliness and compliance with contract specifications.
• Coordinate staffing levels based on client needs and site requirements.
• Oversee inventory management, including cleaning supplies and equipment.
• Client Relationship Management
• Serve as the primary point of contact for building managers and clients.
• Address and resolve service issues promptly and professionally.
• Participate in regular meetings and provide updates to clients and senior management.
• Compliance & Safety
• Enforce safety standards and ensure team members follow OSHA and UG2 safety protocols.
• Maintain accurate records of training, inspections, incidents, and corrective actions.
• Reporting & Administration
• Prepare and submit reports on service performance, labor hours, and inspections.
• Support budgeting, cost control, and labor forecasting initiatives.

Qualifications

• Experience:
  Minimum of 1–3 years in a janitorial or facilities services supervisory role, preferably overseeing multiple sites.
• Education:
  High school diploma or equivalent required; associate or bachelor’s degree in management or related field preferred.
• Skills & Competencies:
• Strong leadership and interpersonal skills.
• Proficient in scheduling, timekeeping, and basic administrative tasks.
• Ability to prioritize tasks and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with facility management software is a plus.
• Bilingual (English/Spanish) preferred.
• Other Requirements:
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings and weekends, as needed.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.