About the Context
The Norwegian Refugee Council (NRC) is an international non-governmental organization of Norwegian origin, present in more than 25 countries worldwide. It has been working in the Democratic Republic of Congo since 2001. Its programmes focus on Education, Rapid Response to Population Movements (RRM), Protection and Humanitarian Mediation, Shelter, Water and Sanitation (WASH), and Information, Counselling and Legal Assistance (ICLA) for displaced populations
The DRC Country office is now working in two provinces in the east of DRC: Ituri, North Kivu and it’s progressively expanding in South Kivu. NRC is seeking an Area Operations Manager to support the extension of the activities in South Kivu.
Find out more about NRC https://www.nrc.no/ and Watch this short video to see NRC in action https://vimeo.com/736782633
What we are looking for
The Area Operations Manager leads the day-to-day operational oversight of the designated Area Office by coordinating programme implementation and ensuring compliant, high-quality support services. The role drives for the achievement of key programme objectives, addressing operational bottlenecks, maintains the area delivery of services, and escalates risks to country leadership to ensure high quality and cost-effective programme/project implementation within the area operations.
What you will do
Organise grants opening and closure meetings for the area office in coordination with the country office programme and support relevant staff.
Represent the organisation externally at the local level in the area and build professional networks to promote NRC as delegated by the Country Director.
Contribute to assessments for new areas of operation, outline possible areas of intervention and develop program strategies for implementation in relevant area.
With the support of the Country Office management teams, contextualize, adapt and implement SOPs and procedures to ensure the effective provision of assistance within designated area.
Ensure work and development plans are completed by all staff members in the field office area of operations and performance feedback sessions are conducted on regular basis as per NRC global standards.
Ensure NRC’s data collection systems for the designated area are in place and information is properly stored/shared.
Coordinate the area specific periodic reporting to the Country Management Group. Provide analysis and escalate high risk areas as needed.
Carry out any other tasks relevant to the area office as delegated by the line manager.
Please download the detailed job description to learn more about the position JD _ Area Operations Manager - Copy.pdf
What you will bring
Professional Competencies
Minimum 3 years of experience in a Senior Project and team Management role, preferably within a humanitarian/recovery context.
Bachelor's degree in political sciences, Social Studies, Business Administration, or any other relevant field.
Fluency in French, both written and verbal.
Experience in implementing and managing cash-based interventions and market-based programmes.
Knowledge of the context in DR Congo.
Experience with start-up, exit or similar.
Good knowledge of Swahili and local languages
Experience with start-up, exit or similar
Handling insecure environment
Planning and delivering results
Working with people
Analysing
Communication with impact and respect
Coping with change
Leadership Profile Competencies:
Build meaningful relations
Act with integrity
Empower people
Deliver results
What we offer
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
