Job Description

Area Operations Manager

The Ideal candidate will be located in Atlanta, GA.

Carrier Commercial Services has an opening for an experienced HVAC Commercial Area Operations Manager for our Atlanta, Georgia location serving Tennessee, Alabama and Georgia. This position has profit & loss responsibility for an HVAC multi-million-dollar revenue responsibility. It is responsible for growing the market share of the Carrier Commercial Services business in focus areas through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and modernization projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management.

Responsibilities

• Lead Operations team in execution of sales commitments and work orders
• Partner with sales organization to d evelop and execute strategic plan to drive market growth in assigned area based on revenue and EBIT plans for the area
• Accountable for technician productivity, order completion, connecting digital assets and customer retention.
• Maintain client relationships based on professional credibility and product knowledge
• Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.
• Collaborate with internal teams to ensure alignment with customer needs and expectations
• Forecast, monitor, and document financial performance against plan
• Maintain culture of safety and continuous improvement
• Ensure customer satisfaction by on-time performance and delivery to customer commitments

Required Qualifications:

• Bachelor’s degree or 10 years of Commercial HVAC work experience in lieu of degree
• 5+ years experience in HVAC operations leadership
• Ability to travel up to 25% of the time in the Tennessee, Alabama and Georgia territory

Preferred Qualifications:

• Customer-centric mindset
• Proactive and able to balance multiple priorities
• Able to build strong relationships across industries and functions
• Excellent communicator – oral, written, etc.
• Competent understanding of financial and accounting principles
• Strong experience in Microsoft Office Suite, Salesforce, and SAP

RSRCAR

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