Job Description

BUSINESS DEVELOPMENT & MONITORING:

• To develop & implement action plans for the Area branches and proactively support them to achieve product wise business targets within given time frame.
• Identify new business opportunities and clients within assigned area to enhance business.
• To conduct regular Business Review Meetings and ensure regular interaction with BMs, RMs, branch staff for providing guidance as & when needed.
• Branch visits on random basis to interact and motivate the field force.
• To promote extensive sales of new & existing products of the Bank through assigned branch network.
• To recommend new delivery channels avenues via Annual Expansion plan.

RISK MANAGEMENT & COMPLIANCE:

• To ensure proper implementation of bank’s KYC / AML policy guidelines and other regulatory policies implemented by Bank & SBP from time to time.

CUSTOMER SERVICE:

• Ensure outlook and ambiance of the assigned branches as per the bank standards for better customer experience.
• To liaise with Operations &Service quality for smooth branch functions & service quality.
• To ensure resolution of customer complaints & queries within acceptable timelines.
• Coordination with support functions to ensure customer satisfaction.

PEOPLE MANAGEMENT

• Lead the team by setting individual objectives, reviewing performance/appraisals, and providing on-going feedback on a formal & informal basis so that all staff remains aware of what they are required to achieve and how they are performing against their objectives.
• Identify training & development needs of the people & ensure their capacity development.
• Recommend talent hiring & identifying the right resource within the team for the right job.
• To enhance employee productivity.

FINANCIAL MANAGEMENT

• To ensure that all the branch expenses occurred within approved budget.
• Monitor and review financial information, updating where necessary to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.

Minimum educational qualification:

• Bachelor's degree, preferably MBA.

Minimum experience:

• 8 – 10 years of banking experience.