–AREA MANAGER, FIELD OPERATIONS

LocationPerth,Australia

DivisionSupport & Operations

Line Manager Director, Field Operations

Contract Terms Permanent,38hours per week

THE TEAM

We’refans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.We’renot just selling tickets (though we do that better than anyone else!),we’reenrichinglivesone amazing experience at a time.And we think that’spretty amazingIfyou’repassionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

This roleis responsible formanaging all client support functions within their designated arearegion, along with workingin tandem withothervarious Ticketmaster departments to ensure high market satisfaction for internal and external clientsIt’sexpectedthis role ensures client satisfaction is a top prioritythrough standardized communications, practices, and process/protocols.In addition, this role willprovide direct leadership to theregionunder their responsibility, while workingcollaborativelywith other Area Managers,central teams,AustralianSalesdepartment, and so forth.Thisensures client satisfaction through standardization of communication,practicesand processes.

WHAT YOU WILL BE DOING

Client Services

• Provide leadership and corporate client support vision to their respective geographic area

• Ensure corporate OKRs are successfully communicated, tracked,and met at all levels of the area teams

• Develop a knowledge base of client business, organization,andobjectivesto ensure high client satisfaction

• Cultivate successful interdepartmental relationships ensuring growth of area

• Communicate company initiatives including product updates, new features, and functionality to fullArea team

• Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices

People Management

• Evaluate and manage employee efficiencies and performance

• Provide ongoing coaching, mentoringand leadership to the Area team, including the completion of annual performance reviews

• Monitor service levels and provide ongoing feedback to hit established targets

• Continuouslyoptimizeclient account team assignments, based on performance

• Participate in area budgetand staffmanagement (Areatime off in lieuand Travel & Entertainment budgets)

Product and System Support

• Remain current with software and new features and how theyimpactclients

• Able to provide support and best practices to the client for all TM products

• Organize andmonitorproduct and new feature rollouts to regional client base

You aretoalsoadhere to quality management,safetyandenvironmentcompany policies

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may includeadditionalduties and responsibilitiesas needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s Degreeis preferredin a relevant/equivalent field

• Minimumof5 years’ experience withtheTicketmaster System

• Experience infast-paced, high-volume environment that isservice-oriented

• Proven ability in a leadership capacity, with experience leading/influencing teams

• Advancedknowledge ofTM products and applicationssuch as Archtics, Host, TM1, etc.

• Exceptional verbal and written communication and organizational skills, along with advanced presentation skills

• Proficientknowledge ofMicrosoftOfficeSuiteproductsand Salesforce

• Demonstrated ability to troubleshoot, and have a solutions-oriented mindset

• Strong project management skillswith the ability to adapt and be flexible, as needed

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Business Acumen– You understand and can apply general business concepts, using previousexperiences and external networks to inform currentapproachand predict future challenges.

• People Management–Demonstrated ability to select, manage, and lead a team in a growth oriented, fast-paced and changing environment, while leading by an example and effectively working with and through others.

• Problem Solving and Innovation– Gathering appropriate perspectiveand insights and seeking win-win solutions byremainingopen to alternative approaches and being proactive in generatingnew ideas Ability tomaintaina balanced perspective and see all sides of an issue and manage problems ina timelyand effective manner. A free and independent thinker, open tonew ideasand concepts.

• Organizational Skills– Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

• Winning Teamwork– Collaborating with others in a respectful manner and openly sharing information among the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successful deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture drive by accessible leaders, attentive managers, and enthusiastic teams. Ifyou’repassionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability– We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork– We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity– We are committed to the highest moral and ethical standard on behalf of the countless partners and stakeholders we represent