Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
About the Role
We seek an Area Manager to bring Amazon’s customer obsession to life. In this role, you’ll oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.
Key job responsibilities
- Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
- Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
- Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
- Track key metrics, manage performance inputs, and present results in business reviews.
- Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
- Ensure a safe, clean, and secure environment for employees, customers, and packages.
- Handle escalations and guide associates on issue resolution.
- Travel 50-75% between locations.
- Work flexible hours, including nights, weekends, and holidays.
- Lift up to 49 lbs and stand for shifts up to 10 hours.
- Must be at least 18 years old.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
- Experience in customer-facing leadership roles
- Experience in problem solving and delivering results
- Experience working independently with minimal supervision
- 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.
- Experience using data and metrics to back up assumptions and implement effective solutions
- 2+ years of people management leading teams of 20 experience
- Demonstrated ability to attract, hire, and develop high-performing teams.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits
USA, AZ, Chandler - 52,800.00 - 68,200.00 USD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
