Job Description

Role : Area Manager- Business Liabilities & Cash Management
Location : Dubai

Role Purpose:

P lay a pivotal role in driving success by leading an area and a team of relationship managers and assistant relationship managers. Your responsibilities encompass overseeing their performance, ensuring the achievement of financial targets and non-financial goals, compliance with regulations, and the enhancement of customer relationships. This dynamic role demands robust leadership skills, strategic planning, and an unwavering commitment to delivering results while maintaining a keen focus on risk management and compliance.

Key Accountabilities of the role

Leadership and Management:

• Provide effective leadership to the team, ensuring sustainability and stability, and lead by example, involving yourself in all team activities.
• Mentor and develop team members to enhance their skills and performance, fostering long-term sustainability within the team.
• Conduct regular performance evaluations and SWOT analyses, providing constructive feedback to management to ensure continuous improvement and stability.
• Foster a culture of collaboration, accountability, and continuous improvement within the team, promoting sustainability in the team's operations.
• Conduct regular visits to all locations and ensure that the team is following the policy and procedures in all aspects, promoting stability and compliance.
• Lead and monitor the achievement of all financial and non-financial goals and KPIs related to the team with full responsibility, ensuring sustainability in performance outcomes.
• Create a successful backup staff to ensure continuity and stability in leadership roles.

Financial Performance and Target Achievement:

• Achieve the assigned financial and non-financial objectives.
• Oversee the achievement of financial targets set for the unit.
• Monitor portfolio growth and revenue generation, ensuring adherence to financial objectives.
• Implement strategies to maximize revenue streams and identify cross-selling opportunities.
• Analyze performance metrics and take proactive measures to address any deviations from targets.
• Lead and monitor the achievement of all financial targets related to the team with full responsibility.

Compliance and Risk Management:

• Ensure compliance with regulatory requirements and internal policies.
• Clarify all compliance inquiries with full supporting documents within the defined turnaround time (TAT).
• Monitor and mitigate the risks associated with customer transactions and portfolio management.
• Provide guidance to team members on adherence to anti-money laundering regulations and compliance standards.
• Conduct regular reviews to ensure adherence to compliance guidelines.
• Maintain awareness of risk parameters, including AML, compliance, and regulations.
• Provide the necessary inquiries and documents to the compliance department.
• Identify and assess potential risks or suspicious activities.
• Monitor customer transactions for signs of risk or non-compliance.
• Conduct ongoing due diligence and update customer records accordingly.
• Lead and monitor the handling of all compliance matters related to the team with full responsibility.

Client Relationship Management and Customer Service:

• Conduct regular visits to all locations and ensure that the team provides a high level of customer service.
• Build and maintain strong relationships with key clients.
• Address customer complaints and escalations in a timely and efficient manner.
• Collaborate with relationship managers to identify opportunities for client acquisition and retention.
• Monitor client satisfaction levels and take corrective action as necessary.
• Communicate regularly with clients to foster growth and satisfaction.
• Address customer complaints promptly and provide excellent service.
• Utilize various communication channels to maintain strong client relationships.
• Serve all clients with a particular focus on the elite segment.
• Enhance relationships with business banking customers, prioritizing the elite segment in financial and service aspects.
• Maintain a high level of relationship with all the top clients in the portfolio.
• Lead and monitor the handling of all client relationship matters related to the team with full responsibility.

Professional Development and Adaptability, Additional Responsibilities:

• Stay updated on banking products, services, and industry trends.
• Participate in training and development opportunities.
• Demonstrate flexibility to adapt to changing needs, including working in multiple locations.
• Collaborate effectively with internal teams and partners.
• Adhere to organizational policies and regulatory guidelines.
• Stay informed of market practices and new products.
• Meet or exceed targets while maintaining high customer satisfaction.
• Develop and implement strategic plans to enhance the unit's performance and profitability.
• Conduct regular reviews of business processes and identify areas for improvement.
• Collaborate with other departments to streamline operations and optimize customer service delivery.
• Drive initiatives to enhance customer satisfaction.
• Lead and monitor portfolio performance, conduct monthly SWAT analysis on the full portfolio, and share it with management.
• Lead and monitor staff performance and conduct monthly SWAT analysis on staff to identify the SWAT areas and share them with management.
  

Specialist Skills / Technical Knowledge Required for this role:

• Bachelor's degree in finance, business administration, or a related field.
• Minimum of 7 years of experience in banking or financial services, with a focus on relationship management and portfolio growth.
• Strong customer service and relationship management skills.
• Strong leadership and management skills, with a proven track record of leading teams to achieve targets.
• Excellent knowledge of banking products, services, and industry trends.
• Proficiency in compliance with regulatory requirements and risk management practices.
• Outstanding communication and interpersonal skills, with the ability to build rapport with clients and team members.
• Analytical mindset with the ability to analyze data and make informed decisions.

Experience:

• Minimum of 7 years of experience in banking or financial services, with a focus on relationship management and portfolio growth.