SPS PoolCare

Area Manager

SPS PoolCare  •  Sarasota, FL (Onsite)  •  2 hours ago
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Job Description

The Area Manager is a field-focused leadership role responsible for supporting the day-to day performance, service quality, and development of an assigned team. This position spends the majority of its time in the field, providing hands-on coaching, training, quality oversight, and operational support.

The Area Manager serves as a lead resource for field employees and works closely with the Operations Manager to ensure company standards, safety expectations, and customer service goals are consistently met. Formal disciplinary action and employment decisions remain the responsibility of the Operations Manager in partnership with Human Resources.

Essential Duties & Responsibilities

  • Provide day-to-day leadership and support to an assigned team of field employees.
  • Maintain a strong field presence through ride-alongs, quality checks, field observations, and employee coaching.
  • Train and develop employees on operational procedures, service standards, safety, and customer expectations.
  • Monitor productivity, service quality, route execution, and overall employee performance.
  • Identify performance or conduct concerns and communicate them to the Operations Manager for appropriate follow-up.
  • Conducts annual performance reviews; including creation of the annual review and covering the annual review with the employee.
  • Assist employees with troubleshooting operational, equipment, service, and customer concerns.
  • Respond to escalated customer issues requiring field-level support.
  • Reinforce company policies, procedures, and safety requirements.
  • Identify opportunities to improve efficiency, service quality, and overall field performance.
  • Support the Operations Manager with operational initiatives, staffing coverage, and communication with field teams.
  • Serve as a positive leadership presence and help promote accountability, teamwork, and employee engagement.

Requirements

Qualifications

  • Previous field operations, service, lead, or supervisory experience preferred.
  • Strong leadership, coaching, communication, and problem-solving skills.
  • Ability to work independently and make sound operational decisions.
  • Customer-service focused with a strong commitment to quality and safety.
  • Valid driver's license and ability to meet company driving requirements.
  • Ability and willingness to spend the majority of working time in the field.
SPS PoolCare

About SPS PoolCare

SPS PoolCare is the #1 swimming pool services company in the United States. We are pool care experts working to make owning a pool a joy. We place our customers and team members at the center of all that we do.

We are on a mission to change the pool industry – for the better!

With growth comes opportunity, and SPS PoolCare represents an outstanding place to make your mark and build your career. We are already #1 or #2 in many of our markets, and we envision a bright future ahead. Our success depends on hiring only the very best team members, and on building a cohesive team with a passion for serving our customers.

At SPS PoolCare, we work together as a team, empowering each other to go above and beyond and give our customers our very best – every day. We see challenges as growth opportunities, and we show professional pride in everything that we do. We support and develop our team members. We are tech-forward, leveraging technology to serve our customers. We operate safely, and we recognize the contributions of others. We are inclusive and celebrate our diversity.

We are expanding rapidly across the Sun Belt. If you are considering selling your business, SPS PoolCare is looking for pool care and maintenance companies with strong local knowledge who can leverage our strength to grow in their market. We look forward to supporting and developing the family that you have built by making it part of ours.

To see what a potential sale to SPS PoolCare would look like, email Javier Chavarria, Director of Business Development, at javier.chavarria@spspoolcare.com.

We can also provide you with a complimentary valuation of your business.

Let’s elevate the industry – together!

Industry
Unknown
Company Size
51-200 employees
Headquarters
Austin, TX
Year Founded
2021
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