Job Description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Who are we?

A High Jewelry Maison with a strong heritage, Van Cleef & Arpels celebrates exceptional craftsmanship, creativity and excellence. Our Maison is looking for passionate leaders who inspire teams, drive business performance and contribute to delivering an exceptional client experience while preserving the values and savoir-faire of the Maison.

At Van Cleef & Arpels, you will be surrounded by talented experts who are committed to excellence and continuous innovation. We welcome individuals from diverse backgrounds and believe that collaboration, inclusion and curiosity are key to shaping the future of our Maison.

Are you a good match?

You have significant experience in luxury retail, including managing multiple boutiques or retail locations, and you are passionate about leading people and developing high-performing teams.

You are a commercially driven leader with strong business acumen and the ability to translate business insights into strategic action. You thrive in a client-centric environment and naturally build meaningful relationships with clients, colleagues and stakeholders.

Recognized for your leadership and communication skills, you inspire others through coaching, collaboration and accountability. Adaptable and solution-oriented, you enjoy working in a fast-paced, multicultural environment while maintaining the highest standards of excellence.

What are we expecting from you?

Reporting to the Retail Director UAE, you will lead a portfolio of boutiques, driving commercial performance while ensuring operational excellence and an exceptional client experience across the network.

Your main responsibilities will include:

• Driving sustainable sales growth and achieving business objectives across your boutique portfolio.
• Coaching, developing and inspiring Boutique Managers to build engaged and high-performing teams.
• Defining and implementing strategic action plans to optimize sales performance and operational efficiency.
• Championing exceptional client experiences while strengthening client acquisition, loyalty and long-term relationships with VIP and High Jewelry clientele.
• Ensuring compliance with Maison standards, visual merchandising guidelines and operational excellence across all boutiques.
• Managing boutique performance through KPI analysis, business insights and market trends to identify opportunities for continuous improvement.
• Collaborating with cross-functional teams to support commercial initiatives and contribute to the long-term success of the Maison.

More than a role… We recruit for a career!

By joining the Maison, you will become part of a nurturing environment where learning, development and internal mobility are encouraged. At Van Cleef & Arpels, we are committed to supporting your growth and helping you build a long-term career within the Maison and the Richemont Group.

The Recruitment Process

Our recruitment process includes an initial conversation with the Talent Acquisition team, followed by interviews with the Retail Director and HR Team.