Job Description

Are you a driven leader with strong management skills looking to make a real impact? Do you thrive in fast-paced environments and enjoy leading teams to success? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has exciting opportunity in Traffic Operations department. As an Area Manager, you will be responsible for the overall coordination and implementation of high-quality traffic control services. This role involves maintaining traffic control operations, ensuring productivity, efficiency, safety, supervising field staff, and developing and maintaining excellent working relationships with clients and customers.

What you will be responsible for:

Promote Company Values:

• Uphold The Universal Group's purpose (PEACE OF MIND) and core values (PASSIONATE, AUTHENTIC, AND DRIVEN).

Coordination and Liaison:

• Collaborate with the Operations Manager (OM) and General Manager (GM), Dispatch, Traffic Support Services, and Occupational Health and Safety (OHS) to coordinate schedules, distribute work efficiently, and address relief needs.
• Manage and develop client relationships in partnership with the OM, GM, and Director of Traffic Services.

Team Management:

• Supervise and direct traffic employees in Dispatch, Fleet, and on-site requirements.
• Ensure field staff comply with regulations, company standards, and policies through education and training.

Client Communication:

• Address the assigned portfolio of clients and employee inquiries via phone and email, including staffing, safety concerns, and complaints.
• Investigate and address complaints from clients, the public, and employees, reporting major incidents. This should be completed in collaboration with Human Resources and involve the employee’s union representative, where applicable

Resource Management:

• Collaborate with Fleet, Rentals and Facilities departments to maintain proper inventory and supply of fleet vehicles for new LCTs.
• Analyze field staff utilization and address non-supply issues.
• Assist HR, OM GM, and Director with manpower forecasting, planning, and deployment.
• Attend and actively participate in scheduled meetings

HR and Safety Compliance:

• Work with HR on recruiting, retention, labor relations, and compliance with collective agreements.
• Ensure compliance with health and safety policies, procedures, and practices in collaboration with OHS.

Additional Responsibilities:

• Unique reporting for assigned client groups.
• Site visits for contractor consultations.
• Annual goal setting, in support of the company's values, as well as growth and personal targets.

What you get from us:

• Extended Medical, Vision, and Dental benefits after the probationary period.
• Excellent total compensation package.
• Access to a Health and Wellness Program.
• Paid vacation.
• RRSP.
• Access to a growing organization with lots of advancement opportunities.
• An amazing culture where you will feel supported and recognized for your work.

What we need from you:

• Construction industry experience preferred.
• Minimum 2 years construction management experience required, or equivalent work experience.
• Excellent organizational, time management, and prioritization skills with the ability to multi-task and effectively meet deadlines.
• Experience in addressing conduct and performance issues with geographically dispersed field employees.
• Well versed in all safety regulations as it relates to traffic management, its service, and facility.
• Previous traffic control experience is considered an asset.
• Valid WorkSafeBC Traffic Control Person ticket considered an asset.

Whe re/When you will be working:

• During critical project phases, the position will be required to work outside normal business hours to ensure project timelines are met.
• The successful candidate shall also be expected to move shifts around in order to see clients and employees who work shifts outside of regular business hours.

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public is what drives us every day.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can’t wait to hear from you. Come grow with us!

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