Job Description

Shift Manager

Would you like to work as part of an innovative, fast-paced, and motivated team?

Are you up for creating solutions and solving tomorrow’s operational and logistical challenges today?

Amazon strives to consistently delight customers by efficiently delivering products all over the world. Our teams possess a wide range of skills and expertise, from business analysis and inventory management to engineering. With so many Fulfilment Centers (FC) and Delivery Stations worldwide, Amazon is growing at a pace that requires the best and brightest talent to be brought in to our company to help us continue to make history.

We are seeking Shift Managers to join our vast fulfilment and operations network, in various locations across the EU. These are positive, self-motivated individuals with just the right combination of leadership skills and professional business acumen. This is a permanent position from day one.

What will you be doing?
You’ll be an inspiring leader in one of the following areas within the FC operations: Receive, Stow, Pick, Pack or Ship. Or you might work at one of our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible.

In this position, you will lead a team or a process from day one. This kind of opportunity isn’t often presented to graduates fresh out of university. At Amazon, however, we trust the people we hire and provide plenty of support to help you hit the ground running. Our culture is very learn-by-doing oriented; you will take control of your career.

Leading by example, you’ll be responsible for the training and integration of your team, while driving progress. This symbiotic relationship also makes this position even more rewarding and impactful, as you strive for excellence together with the team you manage.

You’ll exercise sound judgement, making sure progress and targets are realistic and achievable. And it’ll be worth it; the impact you could have, within one of the world’s biggest, most innovative companies, won’t go unnoticed. With us, you can have a hand in creating the future of operations and logistics.

Alongside positive leadership, the ideal Area/Shift Manager keeps the bigger picture goals in mind:
- You’ll need to safeguard your team’s safety while at work.
- You’ll uphold Amazon’s high standards of quality.
- You’ll demonstrate problem-solving and analytical capabilities.
- And, last but not least: you’ll strive to improve and streamline processes.

Key job responsibilities
Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management-level colleagues to standardise shift practice

A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

Basic Qualifications

- Bachelor's degree, or Advanced degree
- Experience in people management
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience using data to influence business decisions
- Advanced proficiency in verbal and written English and local language

Preferred Qualifications

- Knowledge of Lean, Six Sigma and Kaizen techniques
- Experience in warehouse operations and logistics or equivalent
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.