Job Description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Area Manager

Aberdeen

£44,919 - £47,283 per year

37.5 hours per week

We are delighted to offer an exciting opportunity for an Area Manager to join our Housing Service Team. The Area Manager will support the Housing Manager in delivering an effective housing management service to tenants across Aberdeen City and Aberdeenshire.

This is a challenging and rewarding role, working closely with an immediate team of four Housing Assistants and a Welfare Rights Officer, as well as alongside eight Housing Officers. The ability to motivate and inspire staff, coupled with confidence in assessing risk and managing competing priorities, is essential to successfully meet the demands of the role. Strong and assertive communication skills are also required to effectively address queries and respond to tenancy issues.

The role of Area Manager will include:

• Delivering a high quality housing management service by supporting the team to effectively manage workloads, including complex queries, ensuring deadlines are met
• Responsible for ensuring all housing management activities comply with legislative and regulatory requirements, ensuring the provision of quality and safe homes for our customers and minimizing potential risks
• Ensuring the effective management of all ASB (anti-social behaviour) cases in line with the policies and procedures
• Managing complaints for the service area, focusing on first contact resolution and continuous service improvement
• Line management duties include effective recruitment, motivation and performance management
• Attending internal and external stakeholder meetings to support the business needs and ensure the service's views and perspectives are represented

Skills and experiences:

• SVQ3 in relevant area
• Strong knowledge of relevant housing legislation/law or qualification at an equivalent level is essential
• Proven experience of delivering high quality tenancy services
• Proven experience of working within a high demand customer focused environment, ideally dealing with the public
• Ability to manage competing priorities, achieve deadlines and resolve complex issues effectively
• A transformational leadership approach with a demonstrable record of motivating, developing and inspiring staff
• Excellent interpersonal, negotiation and presentation skills, with the ability to communicate confidently at all levels
• Proficient in the use of Microsoft Office applications - including Outlook, Word, Excel and Teams (or equivalent), with experience of SAP
• This role requires regular travel; therefore, a full and valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is £44,919 (rising to £47,283 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:20 May 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.