Supervise daily operations of all assigned outlets to ensure compliance with brand standards and company policies.
Monitor store performance (sales, costs, quality, hygiene, and service).
Conduct regular store visits and audits to ensure operational consistency and excellence.
Ensure all outlets meet health, safety, and hygiene regulations.
Review and analyze store P&L performance, sales reports, and cost control metrics.
Identify underperforming outlets and develop corrective action plans.
Drive sales growth and profitability through strategic initiatives and promotions.
Lead, mentor, and motivate Store Managers and their teams.
Ensure proper staffing, training, and succession planning.
Conduct performance reviews and address disciplinary issues when needed.
Ensure a high standard of customer service across all outlets.
Handle escalated customer complaints and resolve issues promptly.
Monitor online reviews and feedback to improve guest satisfaction.
Ensure consistent implementation of brand standards and marketing campaigns.
Coordinate with the Marketing team for local store promotions and events.
Maintain visual merchandising and food presentation standards.
Apparel Group is a multi-award-winning global fashion and lifestyle retail conglomerate based in Dubai, UAE, with operations across the GCC. Today, Apparel Group caters to millions of eager shoppers through its 2,300+ retail stores and 85+ brands on all platforms while employing over 27,000 multicultural staff.
Apparel Group is set to cross new barriers and create fresh benchmarks in the retail industry to become the topmost global retailer. The company has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, ALDO, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.
