Job Description

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions:

1. Full oversight and responsibility to branch transaction cycle type, margins, expenses and top/bottom line revenue goals.
2. Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.
3. Oversees and directs branch quality and performance improvement. Monitors compliance to productivity and performance standards.
4. Oversees and assists sales force, including RTS and ATP roles, to increase productivity and overall transaction cycle times.
5. Reports appropriate metrics to Regional Area Director and Senior Leadership.
6. Ensures that the branches are properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.
7. Collaborates with Human Resources to resolve employee concerns and issues.
8. Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.
9. Addresses and resolves client concerns at the branch level.
10. Assures proper maintenance and care of facilities, vehicles and property.
11. Ensures orders are entered and completed in all inventory systems for timely delivery to clients.
12. Responsible for executing customer service and service programs, compliant with all company standards.
13. Oversees branch leadership. In the absence of branch leadership, the Area Manager functions as the branch leader. This includes development of branch staff, performance evaluations, etc.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

• Bachelor’s Degree or equivalent work experience required.
• A minimum of 5+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility.
• Ability to do extensive travel throughout the region. (Generally, 60% travel)
• Strong Problem Solving/Analysis – To include data analysis
• Strong Decision-Making Ability
• Sets a high personal example of strong customer service, in own performance
• Excellent communication and presentation skills.
• High Communication Proficiency – Both Written and verbal. Ability to communicate effectively with leadership, clients, customers, and support staff.