Job Description

Changing Lives, Transforming Careers

At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine c utting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.

Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

About the role

The Area Manager is responsible for ensuring full revenue, optimum EBITDA for the Auckland (Central/West/South) & Gisborne region (17 Clinics in total)

Lead and inspire all staff in Area to work to level of excellence in their role. Lead business development opportunities and new clinic roll out. Contribute towards business strategy and market development.

In particular the Area Manager  will be responsible for the following activities:

Achieve Area EBITDA and revenue targets

• Actively monitor and control KPIs and operating costs including weekly review of clinic performance and development of improvement plans
• Manage financial performance of the Area while growing the business • Develop and monitor an annual budget for the Area that includes Human Resources services and administration
• Maximise returns on business investment
• Budget responsibility for the Area, including management of teams to achieve bottom line EBITDA
• Ensure effective capacity management of team members

Deliver world class operating and business performance, including clinical excellence

• Drive processes to achieve best practice operations and excellence in client services
• Develop and Enhance capability of team and ensure operational excellence and consistency throughout the Area
• Ensure gold standard client experience is delivered

Leadership

• Deliver a culture in the team that encourages staff to act and make decisions as if they were business owners
• Motivate teams and continually drive performance improvement
• Motivate people to achieve best practice in business performance and opportunities for personal growth
• Train, mentor and coach people to bring out the best in them

Development and implementation of strategy

• Contribute towards the development and implementation of satellite site strategy
• Develop Area specific marketing / community relationship strategy
• Contribute towards business strategy and market development through innovative and out of the box ideas/solutions

Achieve business development targets

• Implementation of new clinic rollout plan where relevant
• Ensure that each clinic within the area performs to its optimum revenue generating capacity
• Development of new channels to market
• Aggressively grow business through market development, opportunities for acquisition, satellite clinics etc

About you

• Degree qualification in business management or Audiology
• 3-5 years of similar experience
• Leadership experience in healthcare/service industry
• Experience in managing multi-disciplinary teams
• Experience in maximizing productivity and ROI in a service business where diary/appointment maximization is critical
• A proven leader with outstanding interpersonal skills
• Strategic sales planning, forecasting and budgeting skills
• Great relationship building skills
• Excellent customer service understanding and ethic
• Advanced commercial management capability
• Planning, scheduling and organising skills Time management skills
• Self-motivated and high sense of initiative
• Results focused with an eye for detail but able to see the big picture
• Ability to work effectively under pressure

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.