Job Description

Think Outside the Box!

Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMST) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we operate 200+ properties across 24 states in the U.S. and four provinces in Canada, with more than 18.7 million rentable square feet of storage space.

Our 600+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023) Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast — and we want you to grow with us.

Salary: between $63,000 - $65,000 depending on experience + annual discretionary bonus

Location: Sacramento, CA

Area Manager Job Summary

Reporting to Regional Director, The Area Manager assists in overseeing the fiscal and physical day-to-day operations of multiple store locations within a district.

Essential Job Functions and Responsibilities

• Supervises store associates.
• Coordinates and manages all operational issues in accordance with the Company’s policies and procedures.
• Manages and directs the day-to-day reservations/rentals, delinquent tenant management, and maintenance activities of Store Managers.
• Oversees store operations and provides feedback, coaching, and accountability to all store employees by enforcing and modeling all company policies and procedures.
• Monitors property performance and suggests operational improvements to achieve district goals.
• Provides information and reports regarding the stores to the District Manager or Regional Manager as requested.
• Ensures that all company initiatives are properly implemented and to the standards of the Company.
• Oversees all incidents occurring at each store and ensures proper handling.
• Performs the general duties assigned to a District Trainer.
• Continually trains field staff on all sales and operational processes and procedures.
• Maintains strict adherence to all Company policies and procedures at all times.
• Maintains regular communications with District Managers, Regional Manager and corporate office staff.
• Assists with hiring new employees; on-boards and trains new hires.
• Organizes and oversees the schedules and work of store staff.
• Conducts performance evaluations that are timely and constructive.
• Assists with discipline up to an including termination of store employees as needed and in
• accordance with Company policy.
• Performs other related duties as assigned.

Qualifications Needed

• Excellent managerial and supervisory skills.
• Extensive knowledge of storage or multi-site location operations.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, operational software and current technology.

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off
• Generous Holiday Schedule
• 401(k) matching with no waiting period
• Employee assistance program
• Referral program
• A great culture!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!