Job Description

Job Type:

Regular

Work Location:

BJ's Wholesale Club 130 - Orlando, FL 32839

About the Role

2020 Companies are now hiring an Area Manager to oversee retail lead generation operations within multiple warehouse retail locations. As an Area Manager, you will supervise a team of in-store brand advocates and lead generators who promote our client’s flooring solutions to customers inside the territory of major warehouse retailers. Reporting to the Program Manager, you will be responsible for performance coaching, staffing, training, and driving lead generation activities across your assigned territory.

If you’re a driven leader with a passion for retail, customer engagement, and team development, this is your opportunity to take a meaningful step forward in your career.

What’s in It for You?

• Annual compensation range of $80K-$90

• Base Salary plus commissions and overrides on team performance

• Health benefits, 401(k) with company match, and PTO, mileage reimbursement

• Paid training and company-provided apparel & equipment

• Career advancement opportunities through our Leadership Development Program

• Next day pay on-demand with Daily Pay

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

• Supervise and motivate a team of lead generators across multiple retail locations

• Provide daily direction, training, and feedback to ensure consistent performance and engagement

• Run team huddles, performance reviews, and manage schedules

• Fulfill staffing needs: interview, hire, train, and develop new employees

• Support in-store lead generation as needed

• Drive customer engagement through high-quality interactions and lead conversion

• Promote our client’s in-home flooring consultation services and schedule customer appointments

• Ensure team meets or exceeds weekly and monthly quotas and KPIs

• Accurately track headcount, productivity, and team activity using internal reporting tools

• Document and manage performance, conduct corrective actions, and ensure compliance with HR policies

• Build relationships with store partners and maintain brand integrity

• Provide feedback and recommendations based on customer and team insights

• Maintain strict adherence to client expectations, lead generation, lead quality, and ethical standards

• Travel to store locations regularly within your assigned area

• Attend meetings, training sessions, and regional conference calls

• Ensure compliance with all company and client policies

Performance Metrics

• Meet established weekly/monthly lead generation and lead quotas

• Maintain optimal staffing and minimize turnover across assigned stores

• Ensure high customer satisfaction and low complaint/rejection rates

• Accurate and timely reporting of team performance and activities

• Regular and prompt attendance, personal professionalism, and team accountability

Qualifications

• High school diploma or GED required; some college or training preferred

• 1+ year of retail management, or home improvement industry experience

• Prior experience overseeing teams in a retail environment preferred

• Strong leadership and interpersonal skills; enthusiastic and self-motivated

• Consultative selling ability with excellent communication and objection-handling skills

• Comfortable standing for extended periods and working weekends/holidays

• Tech-savvy: must be proficient with smartphones, scheduling tools, and digital reporting

• Reliable transportation and a personal mobile phone required

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.