Job Description

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Join the Discovery family, where quality and service are at the heart of everything we do!

The role will be located at two of Discovery Land Company's locations: Driftwood Golf and Ranch Club and Austin Surf Club, set outside of Austin, TX.

Driftwood Golf and Ranch Club and Austin Surf Club are currently seeking an Area IT Manager who will oversee the implementation and maintenance of advanced technology systems that enhance the living experience for our members. You will ensure seamless connectivity and security through robust network infrastructure, including surveillance systems, high-speed internet, and automation tools. The Area IT Manager also coordinates with developers to integrate both hardware and software solutions. Additionally, you will troubleshoot technical issues, provide tech support, and ensure the technology aligns with the DLC brand standards.

Key Responsibilities

• Assist company staff with technical support of desktop computers, applications, server system and related technology.

• High level understanding of server operations and operating systems including Virtual servers, clustering, back up systems and policies surrounding maintenance and standards for systems.

• Knowledge of Active Directory, DHCP, DNS and naming convention standards.

• Familiarity with Office 365, Azure, Entra, group policy management.

• Knowledge of networking including, switches, routers, firewalls, AP’s, VLAN’s and routing, Cisco or Meraki experience a plus.

• Maintain daily operations of networks and server infrastructure, including preventative maintenance.

• IT Related project implementation, methodologies and familiarity with change management.

• Policy creation, documentation of network backbones, including OSI model knowledge.

• Align IT infrastructure with current and future business requirements and goals.

• Assess and purchase new and replacement hardware.

• Experience with budgeting, forecasting and project planning as well as KPI and performance tuning.

• Assure that IT activities are within the limits of applicable laws, codes and regulations.

• Test, troubleshoot, and adjust information systems to operate effectively

• Assist in the development of connectivity and capability for IT installations that support Development / Construction, Security, Sales, Accounting, Human Resources and Operations.

• Troubleshoot phone systems and POS terminals and subnetworks.

• Activities require interaction with application software and hardware to diagnose and resolve unique, non-recurring problems.

• Partners with Discovery Land IT and gains progressive responsibilities relating to the IT infrastructure over time.

• Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed.

• Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines.

• Partners with Discovery Land Company contacts to resolve technical problems with desktop, server and networking systems to include hardware and software.

• Trains and orients staff on use of computers, phones, POS and other software.

• Oversees and tracks successful fulfillment of all orders.

• Internal Communications Management – Maintain timely communication of progress and status with regards to each of the projects.

Skills and Qualifications

• IT-related college degree preferred

• Minimum of 7+ years related experience

• Exceptional verbal and written communication skills

• Must possess high-level of confidentiality and discretion

• Excellent presentation and organizational skills

• Must be proficient in Microsoft Office programs

• Problem solver with ability to navigate complex problems

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay

• Medical, Dental, and Vision Benefits

• 401k Contribution

• Paid Time Off and Paid Holidays

• Employee Meals, Referral Incentives, and Recognition Programs

• Holiday Pay

• Professional development and upward mobility opportunities

• Work-Family Culture

About Us

Set against gentle, rolling hills with towering oak trees, native wildflowers, prickly pear cacti, and massive 50-foot cliffs above a flowing creek, Driftwood Golf & Ranch Club is Texas as you’ve always imagined it. Our private, 800-acre community gives members access to 70 acres of vineyards, a championship 18-hole golf course designed by renowned architect Tom Fazio, and magnificent natural landscapes with dramatic, sweeping views of the Texas Hill Country. Driftwood features two connected parcels: The Ranch, which focuses on a luxurious golf-centered lifestyle; and the Creek, which features the property’s most scenic areas, including the vineyard. Located just 25 minutes outside of Austin, our family-forward destination is both rural and refined. A true vision of Texas unlike any other. At Driftwood, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://www.driftwoodgolfclub.com/

Austin Surf Club is a groundbreaking collaboration between Discovery Land Company and surfing icon Kelly Slater that is redefining residential living with state-of-the-art wave technology and unparalleled amenities. Positioned as Discovery's flagship private surf club, we strive to create an exceptional surf experience that blends Texas-inspired camaraderie with endless adventure. The club offers various residences and signature amenities, including a Kelly Slater-designed surf basin, an Xtreme Park, sports courts, a brew house, a fishing and SUP lake, a spa, a wellness center, and farm-to-table dining experiences. At Austin Surf, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences. For more information about our club, please visit: https://discoverylandco.com/communities/austin-surf-club

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com

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