Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all Hotel employees on all human resources related topics as well as Sonesta and Hotel Culture and Values. Supports NYC Human Resources teams in all matters relating to HR and Employee/Labor Relations. Works with senior management supporting business goals and objectives.

The focus of this role is to connect with hotel leadership and employees and motivate and inspire them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.

The role has a variety of responsibilities and tasks and with at times conflicting responsibilities and tied deadlines. Since goals and desired results can quickly change, the job requires regularly meeting with and proactively establishing relationships with new groups and people. The ability to understand, quickly react, and motivate others to adapt to the changing organization is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.

Decisions will often have to be made in ambiguous situations under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately. Good judgment is essential in the recruitment process as well as the employee relations process.

Principle duties and responsibilities (Essential Functions) include:
· Operational/Functional:

• Support the hotel’s efforts in continuing to deliver outstanding guest services, employee engagement and financial profitability by ensuring the team has a clear understanding of accountability of expectations and results.
• Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.
• Manage and resolve complex employee relations issues. Conducts timely, effective, thorough and objective investigations. Make recommendations to Corporate Human Resources regarding follow-up actions.
• Ensure compliance with all Company policies and procedures, Federal, State, and Local employment requirements.
• Responsible for completing and overseeing corporate compliance initiatives

• Ensure that all managers are trained on the performance management process and related management programs and initiatives.
• Coach, support and hold accountable managers for creating and maintaining a work environment with high morale and productivity.
• Effectively deliver and support service training and efforts.
• Responsible for all training relating to employee full cycle experience.

• Where applicable manage labor relations processes and represent the hotel accordingly if required.

What you will bring:
• You will have 5 to 10 years of progressive HR leadership experience in the hotel industry in a union market. Minimum 5 years in a leadership role with understanding this will be a hands-on position.
• Deep understanding of HR practices, policies, employment law and compliance.
• Required highly proficient in HRIS systems (preferable Workday) and Microsoft Office Suite.
• Strong knowledge and hands on experience in employee/labor relations, talent acquisition, performance management and talent development.
• Demonstrated ability to handle multiple priorities in a fast-paced, demanding environment.
• Highly approachable demeanor and effective communication leadership style.
• Required college degree in a related field

Additional Job Information/Anticipated

Pay Range

Salary Compensation Range is $155,000 - $175,000 annually.

• Must be flexible to work variable shifts (days and nights) of the week to include weekends and holidays.
• Long hours are sometimes required.

Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.