Job Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together

• Work closely with Regional Head to implement distribution/network strategy and sales & services strategy. Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area. Delivering the agreed budget & KPI targets in that area with managing, supporting and monitoring branches, branch/cluster managers, sales & service teams performance.

• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a standardized quality, cost-effective service with high standard customer experience across all branches in that area.
• Explore and gather all needful details to create new business opportunities within the area in coordination with other Business Lines. Also gather all details to open/relocate/remove a branch or ATM/CDM in that area and provide business justification.
  • Representing the bank in local community in the assigned area
  • Handle customer complaints in coordination with Head of Customer Experience
• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process
• Develops talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation

Qualifications

Bachelor’s degree in any discipline with experience in the branch network.

Additional Information

10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network