Job Description

This position plays a key leadership role in overseeing the maintenance and repair operations for a designated segment of the fleet management program. This position is responsible for developing and implementing strategic plans, evaluating performance, and providing guidance and training to a team tasked with ensuring the safety, reliability, and compliance of motor vehicles in line with federal, state, and company regulations. The role includes managing day-to-day activities at repair facilities, identifying operational needs and challenges, and overseeing budgets, inventory, and risk management.

Essential Functions:

• Perform all job duties in accordance with company safety and environmental policies and procedures without exception.
• Provide strong leadership and daily supervision to the Parts and Service Teams to ensure efficient operations at the assigned location. Deliver clear direction and ensure all necessary tools and resources are available for team success.
• Conduct routine safety and productivity checks throughout the day. Report any safety or production concerns to the Director of Fleet Maintenance and assist with resolving issues.
• Oversee fleet operations at a designated site, which includes the maintenance and repair of commercial vehicles, automotive units, and heavy equipment, along with related support functions.
• Develop and implement strategic plans to meet operational goals. Monitor performance, identify opportunities for improvement, and refine processes to enhance efficiency and service quality.
• Analyze operational needs and challenges; determine solutions and ensure compliance with all federal, state, and local motor vehicle safety standards.
• Manage team scheduling and staffing to maximize productivity and control labor costs. Set priorities for scheduled and unscheduled maintenance and repair tasks.
• Provide technical direction to the Parts and Service Teams in complex or challenging situations.
• Establish standard operating procedures and lead continuous training and development efforts for staff. Regularly visit work areas to assess progress and ensure tasks meet safety and quality expectations.
• Utilize computerized fleet management systems for tracking records, performance analytics, and decision-making across areas such as preventive maintenance, asset availability, lifecycle costs, and risk management.
• Review work completed by outside vendors and newly acquired equipment to verify contract compliance and workmanship. Engage vendors to resolve issues and approve service-related payments.
• Manage inventory levels to meet internal repair and service needs without excessive overstock. Monitor inventory movement and analyze demand to make informed stocking decisions.
• Maintain accurate stock control records, including warranty part replacements and defective parts documentation.
• Conduct annual inventory audits across all parts departments and ensure accurate tracking of minimum/maximum stock levels and bin locations.
• Oversee all parts ordering processes, ensuring accuracy before placement and execution.
• Monitor slow-moving or obsolete inventory and coordinate timely returns for credit with vendors.
• Review all repair orders for correct parts billing, purchase order (PO) use, and sublet entries. Provide ongoing feedback to correct and prevent errors.
• Supervise sublet and warranty repair processes to ensure cost control, timeliness, and minimal unit downtime. Track progress of all outsourced repairs daily.
• Ensure all work areas remain clean, safe, and organized, holding team members accountable for workspace standards.
• Maintain open communication with team members regarding parts availability, order status, and estimated arrival times.
• Perform regular performance assessments of team members, offer constructive feedback, and set goals to support team growth and improvement.
• Lead onboarding and training of all new Parts and Service Team members.
• Complete annual performance reviews for all Parts and Service Team members by assigned deadlines.
• Perform other duties as assigned.

Requirements

• Minimum 4 to 7 years leadership experience in an automotive / diesel parts or automotive / diesel shop environment.
• High school diploma or equivalent, required. Additional certifications, preferred.
• Strong ability to lead, coach, and develop team members in both Parts and Service department operations.
• Demonstrated knowledge of inventory control systems, inventory reporting and data interpretation.
• General office administrative experience required; familiarity with basic accounting practices is a plus.
• Knowledgeable in Word, Excel and Outlook.
• Strong verbal and written communication skills, including phone and email etiquette.
• Ability to work evenings and weekends as needed to support business operations.

Physical Demands:

• Ability to perform effectively in a high stress, fast paced environment.
• Ability to sit, stand, kneel, stoop, and reach with arms for long periods of time.
• Frequently able to lift up to 50lbs, occasionally required to lift up to 75 lbs.

What We Offer:

• Competitive pay with opportunities for growth
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Company-Paid Life Insurance

Interested in opportunities in other Knight’s Companies locations? We’re hiring across our other markets:

• Lowcountry: Charleston/Jedburg/St.George/Moncks Corner
• Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
• South: Hampton/Beaufort/Okatie/Richmond Hill/Savannah

EOE