o Schedule personnel to ensure adequate coverage at all times.
o Work a minimum of 32 hours per week on-site.
o Minimize non-billable overtime by scheduling efficiently.
o Cover shifts as needed for call-outs, emergencies, or shortages.
o Oversee Site Supervisors and provide ongoing training, guidance, and support to assigned guards.
o Conduct initial training for new personnel and coordinate badging when required.
o Perform all regular duties expected of a guard assigned to client facilities, when necessary.
o Conduct interviews for guard candidates and coordinate with HR on hiring decisions.
o Notify HR of potential staffing gaps or excess overtime.
o Conduct quarterly performance reviews for assigned guards, counsel based on findings, and issue disciplinary action in accordance with company policy.
o Conduct random spot checks to ensure compliance with client and company policies.
o Serve as the primary point of contact between Falken Operations, clients, and the guards under your supervision.
o Attend on-site and virtual meetings as required.
o Maintain and update Falken-Client information and call lists.
o Coordinate with logistics to ensure guards are properly uniformed and equipped.
o Report violations of company policy by assigned personnel and take corrective action per Falken Operations directives.
o Submit a weekly brief with important information (turnover, scheduled time off, concerns, etc)
Requirements
Falken Industries, LLC (Falken), headquartered in the National Capital Region, is a global Government services and equipment provider supporting national and international security objectives. As a certified small business we provide our clients with discrete customized integrated service and hardware solutions essential for effective daily operations. With more than a decade of experience, we have provided personnel and equipment necessary to protect U.S. and foreign governments, international personnel, and facilities around the world.
At Falken we provide our clients with exceptional personal and specialized service and equipment with an emphasis on value, integrity and professionalism. We offer sustainable long-term solutions with a focus on agility and flexibility to rapidly mobilize any or all of our solutions as need, anywhere around the globe, at any time. By providing timely and expectation-exceeding service and support we continue to ensure a mutually successful partnership in securing our customers, community and country.
