Job Description

Role Purpose

As Engineering Director you’ll direct the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members – making sure all activities are delivered safely and with compliance. Motivating and training your team with the skills to keep hotels always looking their best.

Key Accountabilities

People

• Direct daily engineering needs, plan and assign work ensuring you always have the right team in place.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.

Guest Experience

• Help guests needs to ensure their satisfaction.
• Use a maintenance programme to ensure the hotel is maintained and in service for our guests.

Responsible Business

• Oversee the physical operations of the hotel, including maintenance and repair and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives.
• May be responsible for hotel security to minimise risk of theft, crime and other hazards.
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities

This is the top Maintenance/Engineering job in a large, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high-volume catering and convention facilities, and a large number of VIP and key guests. Supervises a staff of maintenance/engineering tradespersons and contractors. May oversee subordinate managers and supervisors.

Key Skills & Experiences

• Some college or advanced vocational training
• Four years’ experience in general building maintenance and/or construction or equivalent combination of education and experience
• Specialised expertise in plumbing, electrical, mechanical, and carpentry fields
• Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required
• Hotel experience preferred
• Professional certification and licence if required by law

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?