Job Description

Area Director

HAS LLC

Position Summary

The Area Director for HAS LLC provides overall operational, financial, clinical, and regulatory leadership for assigned residential habilitation services and serves as the company’s administrator where designated. Reporting to the Regional Vice President, the Area Director is accountable for safe, person-centered services; effective workforce deployment; budget and expense management; client retention and prevention of avoidable discharges; and the development of high-performing teams. The role partners with the Client Relations Director on admissions and census planning, while maintaining operational readiness and promoting the dignity, rights, well-being, and independence of individuals served.

Essential Responsibilities:

Operational Leadership and Service Delivery

· Lead daily operations across assigned programs and locations, establishing clear expectations, routines, and accountability for site and clinical leaders.

· Implement organizational policies, operational standards, and improvement initiatives; monitor execution through regular onsite visits, operational reviews, and documented follow-up.

· Partner with the Regional Vice President to establish area goals, operating plans, and key performance indicators; address performance gaps with timely corrective action.

· Ensure service capacity, transportation, supplies, facility readiness, and administrative processes support reliable, person-centered service delivery.

Financial Performance and Expense Management

· Own performance against the approved area operating budget, including labor, overtime, contract/agency staffing, supplies, transportation, and other controllable expenses.

· Review financial and operating reports regularly; investigate variances, develop mitigation plans, and implement sustainable cost controls without compromising care or compliance.

· Align staffing levels and schedules with authorized services, participant needs, and approved labor targets; monitor productivity and avoid unnecessary premium labor.

· Partner with Finance and relevant teams to support accurate service documentation, timely billing readiness, and resolution of operational issues affecting reimbursement.

· Staffing, Talent and Workforce Management

· Lead workforce planning, recruitment, interviewing, selection, onboarding, retention, and succession planning for area leadership and direct support staffing.

· Ensure appropriate staffing coverage and skill mix across all shifts; review vacancies, call-offs, overtime, turnover, scheduling effectiveness, and contingency coverage.

· Coach and hold supervisors and QIDPs accountable for staff performance, training completion, timely evaluations, employee engagement, and corrective action.

· Collaborate with Human Resources to strengthen hiring pipelines, reduce vacancies and turnover, and address employee concerns consistently.

Client Retention and Admissions Collaboration

· Lead client retention efforts across the assigned area, with accountability for continuity of services, proactive identification of at-risk individuals, and reduction of avoidable discharges.

· Partner with the Client Relations Director on referral and admission activity, providing timely assessments of operational capacity, staffing readiness, service capabilities, and safe transitions for prospective individuals.

· Identify individuals at risk of discharge and lead proactive service recovery, escalation, stakeholder engagement, and interdisciplinary problem-solving to sustain services.

· Monitor discharge trends, root causes, and corrective actions; coordinate with the Client Relations Director on census trends and opportunities to maintain service continuity.

Clinical Oversight and Person-Centered Quality

· Provide leadership and oversight to QIDPs and direct care teams to ensure individualized services and high-quality supports.

· Ensure service plans are person-centered, goal-oriented, reviewed on schedule, and implemented consistently; coordinate with qualified clinical professionals as needed.

· Monitor health and safety risks, behavioral supports, incident trends, changes in condition, and outcomes; ensure timely escalation and follow-through.

· Promote participant choice, rights, dignity, community integration, and continuous improvement in quality of life.

Quality Assurance, Compliance and Risk Management

· Ensure compliance with applicable Idaho requirements, payer standards, organizational policies, and relevant federal regulations.

· Lead readiness for surveys and audits; review findings, implement corrective action plans, and verify sustained remediation.

· Oversee required documentation, training, incident reporting, investigations, and timely regulatory notifications in collaboration with Compliance and Clinical teams.

· Identify operational and compliance risks early and escalate significant concerns through established channels.

Stakeholder Engagement and Partnerships

· Maintain responsive relationships with individuals served, families, guardians, service coordinators, referral partners, and regulatory agencies.

· Address complaints and service concerns promptly, communicate transparently, and track resolution and satisfaction.

· Represent HAS LLC professionally in community and industry forums and collaborate across internal departments.

Qualifications and Skill Requirements

· Bachelor’s degree in a relevant human services, behavioral science, healthcare administration, or related field; advanced degree preferred, subject to applicable administrator qualification requirements.

· At least five years of progressively responsible leadership experience in residential habilitation, developmental disability services, or a comparable human services setting.

· Demonstrated experience managing operating budgets, labor costs, staffing, performance metrics, and multi-site or program operations.

· Knowledge of person-centered supports, quality assurance, applicable Idaho regulatory requirements, and evidence-informed practices.

· Strong judgment, communication, coaching, analytical, stakeholder-management, and change-leadership skills.

· Maintain required CPR/First Aid, medication assistance, and crisis-intervention certifications or training as applicable to assigned duties.

· Valid Idaho driver’s license, required vehicle insurance, and ability to satisfy applicable Idaho Department of Health and Welfare background-check requirements.

Physical and Work Requirements

Ability to travel among assigned homes, facilities, and community settings; sit, stand, walk, and navigate stairs as required; and meet essential safety-related physical requirements, with reasonable accommodation where applicable. Some direct support or emergency response may be required within the scope of training and organizational policy.

Key Indicators of Success

Financial and Expense Performance: Performance to approved operating budget; labor and overtime expense; agency utilization; timely resolution of material variances.

Staffing and Leadership: Vacancy and turnover trends; staffing coverage; training completion; supervisor accountability; employee retention.

Client Retention and Admissions Collaboration: Avoidable discharges versus established targets; at-risk client interventions; timely service recovery; stakeholder satisfaction; and effective coordination with the Client Relations Director on admission readiness.

Quality of Care: Participant and family feedback; person-centered plan implementation; health and safety outcomes; service consistency.

Regulatory Compliance: Survey and audit outcomes; timely incident reporting and documentation; corrective action completion and sustained compliance.

Operational Execution: Completion of required site visits; action-plan follow-through; service delivery reliability; performance improvement against established KPIs. Specific targets, measurement periods, and weighting of performance indicators will be established by leadership and may change based on business and service needs.