Roles & Responsibilities:
Analyze the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates.
Maintain and handle internet-based warranty. Ensure implementation of service processes at channel partners.
Development of secondary channel. Feedback on companies as well as competitors’ products. Training of service managers.
Work out special service support for strategic customers with channel partners.
Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
Secondary network for spare parts sales.
Guide channel partners for manpower/facilities/equipment optimization.
Ensure profitability of workshops of channel partners.
MIS on service.
Spare parts inventory management.
Managing service guarantee at the dealership.
Monthly visit to ASC and monitor his performance along with ASC coordinator.
Service camps on monthly basic.
Monthly visits to customer and update M Response data.
AutomobileAutomotive Industry
Diploma / Bachelor in Engineering
5 years and above
Many Companies. One Mahindra.
Founded in 1945, the Mahindra Group is one of the largest and most admired multinational federations of companies, with 324,000+ employees across 100+ countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. The Group operates in 20+ industries, including renewable energy, agriculture, logistics, hospitality, and real estate, with a turnover of over US $25 billion.
The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.
Learn more about Mahindra on www.mahindra.com
X and Facebook: @MahindraRise
WhatsApp Channel: https://whatsapp.com/channel/0029VbB2EYe7tkjBJ14fH518
For updates subscribe to https://www.mahindra.com/news-room
