Job Description

• Manage the training needs for executives
• Ensure that all his DRAs are trained & Certified as per regulatory requirement
• Drive performance through team work
• Review of teams performance in terms of targets vs actual and guide for necessary optimisation

1) Tracking & Controlling the delinquency of the area, bucket wise, dpd wise and focus on Non-starters for TW Product

2) Regular follow up with delinquent customers through a dedicated team

3) Ensuring adherence of legal guidelines by agencies and executives

4) Manage Productivity by fixing productivity parameters for in-house / collection agencies, monitoring performance against set parameters and periodic review

5) Co-ordination with legal team to ensure necessary legal action is taken on specific cases

6) Ensure collection agencies are complaint with audit & information security requirements of the Organisation

Experience Range : 10 to 12 Years

Qualifications

Graduate (Any Specialisation)

MBA