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  Oversee and manage multiple restaurant/store operations within the Southern Cape region.
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  Ensure all stores consistently meet operational, financial, and customer service targets.
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  Drive sales growth, profitability, and operational efficiencies across the region.
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  Monitor and improve food quality, hygiene, health & safety, and brand compliance standards.
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  Conduct regular store visits, audits, and performance reviews.
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  Coach, mentor, and develop Restaurant General Managers and store leadership teams.
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  Ensure effective labour management, scheduling, and cost control.
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  Analyse operational reports, identify trends, and implement corrective action where required.
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  Support recruitment, onboarding, training, and succession planning initiatives.
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  Drive employee engagement and maintain a high-performance culture.
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  Ensure compliance with company policies, procedures, and operational standards.
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  Manage escalated operational and customer-related concerns professionally and efficiently.

Requirements

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  Previous KFC experience is essential.
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  Proven experience managing multiple stores within a QSR/Fast Food environment.
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  Strong operational and leadership experience within franchise or corporate restaurant operations.
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  Solid understanding of store profitability, food cost control, labour management, and operational reporting.
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  Strong people management and coaching ability.
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  Excellent communication and problem-solving skills.
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  Ability to work in a high-pressure, fast-paced environment.
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  Valid driver’s license and willingness to travel extensively within the region.
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  Computer literate with strong reporting and administrative skills.
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  3–5+ years’ experience in an Area Coach / Area Manager / Regional Manager role.
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  Strong understanding of QSR operational KPIs and franchise standards.
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  Experience managing high-volume stores.

Benefits