Job Description

***HIRING IMMEDIATELY!!!****Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.Visit "Whaley Careers" to find your place to grow.
www.whaleyfoodservice.com/careers
Responsible for the day-to-day operation and oversight of the branch location. This can include operations, sales, human resources, record keeping, financial administration, and control of cash and capital.

• Oversee, direct, motivate and supervise all branch employees.
• Assist in recruiting, selection, hire and training of new staff.
• Initiate any necessary documentation for disciplinary and termination procedures.
• Resolve customer conflicts and complaints and address emergency situations as required.
• Planand estimate installation jobs.
• Identify, analyze, and correct operational problems at the branch level.
• Accurately forecast business activity and maintain branch operating budget.
• Coordinate local sales efforts with Business Development Group.
• Process and maintain, in a timely manner, all financial transaction records affecting the branch. File appropriate financial transaction records, including billing, warranty, and credits, with corporate office on a timely basis.
• Implement all necessary operational procedures as determined by VP of Service Operations.
• Manage and maintain inventory at optimum levels.
• Oversee fleet resources and request additional resources through corporate as required.
• Identify and develop candidates for formalized succession planning.
• Develop staff through formalized training programs.
• Participate in local relevant trade associations.
• Oversee monitoring of truck stock at least quarterly to ensure proper stock is being requested and is on-hand.
• Perform other duties as assigned.

Required Education:

• Associate degree in Business Management or 7+ years’ work experience in a related service industry.

Required Work Experience:

• 7+ years’ work experience in a related service industry.
• 3+ years’ management or supervisory experience.

Preferred Work Experience:

• Actuarial experience in the stop loss industry

Required Skills and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resource planning, leadership development and coordination of people and resources.
• Demonstrated customer service skills including customer needs assessment, quality standards for services and evaluation of customer satisfaction.
• Possesses good communication, organizational and analytical skills.
• Demonstrated ability to handle complaints, settle disputes, resolve conflicts, and negotiate with others.
• Ability to supervise and direct the work of others.
• Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.
• Intermediate math skills including addition, subtraction, multiplication, division, and percentages.
• Ability to handle confidential or sensitive information with discretion.

Required Software and Other Tools:

• Microsoft Office.

Required Licenses and Certificates:

• Driver's license in good standing and can meet insurance requirements.
• Completion of examinations leading to Associateship or Fellowship in the Society of Actuaries.
• Annual completion of qualification / continuing education requirements of the American Academy of Actuaries.

Work Environment:

• Office and warehouse environment.
• Operational oversight of 24/7 service operations.
• Extensive phone use.
• Daily travel within local branch area as well as occasional travel outside area.
• Lifting and transporting moderately heavy items as required.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity StatementWhaley Foodservice maintains a policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status. Additionally, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals, and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.If you need special assistance or an accommodation while seeking employment, please e-mail HRTEAM@whaleyfoodservice.com with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.